topic Re: Reset admin ui password in Network Access Control

Reset admin ui password

Dustin Anderson — Mon, 06 Mar 2017 16:55:48 GMT

Greetings,

Se we set up a test ISE to test a bug and Cisco said I could restore a backup from our main system to the test without an issue. I was able to restore, but it seems to have messed up the UI admin password.

Now, I ran the command:

application reset-passwd ise internal-database-admin

This is supposed to reset the admin login, but it still tells me bad password.

Anyone know how to reset the UI admin account? I'm on 2.1 patch 3

Thanks,

Re: Reset admin ui password

hslai — Mon, 06 Mar 2017 17:00:37 GMT

The last argument is the name of the internal admin user. If the setup is using the default, then "admin" as in "application reset-password ise admin".

Re: Reset admin ui password

Dustin Anderson — Mon, 06 Mar 2017 17:17:33 GMT

ok, got it. post I found had incorrect command.

Correct command.

application reset-passwd ise admin

Re: Reset admin ui password

hslai — Mon, 06 Mar 2017 18:02:06 GMT

Is the correct command working for you? If not, please consider opening a TAC case to work on it.

Re: Reset admin ui password

Dustin Anderson — Tue, 07 Mar 2017 18:22:28 GMT

Yes, the correct command did fix the password. Thanks. I think I replied before I saw your first post with the correct command also.