topic Re: Error message when onboarding on iOS in Network Access Control

Error message when onboarding on iOS

ryan.chen — Mon, 04 Sep 2017 04:34:26 GMT

Hi ISE experts

I was wondering if anyone has experienced the following , it's not really an issue but it's not a good sight to see for the end-user. When performing the BYOD on-boarding on an iOS device, half-way through the supplicant provisioning stage - the error as shown below appears.

The BYOD provisioning flow works fine i.e. I'm able to download the supplicant profile and certificates without any issue. It's just after the process, we will see that instead of the success page with the instruction to manually connect to the Corporate SSID.

The devices that were tested on were iPhone 6 Plus with iOS 10.3.3 and iPhone 7 Plus with 11.0 beta 9.

Thanks

Ryan

Re: Error message when onboarding on iOS

ryan.chen — Tue, 05 Sep 2017 01:51:25 GMT

Just did another test using an iPad this time running on iOS 10.3.3 - the BYOD onboarding was fine i.e. able to download the OTA profile and certificates without the failed to complete provisioning error message. Instead it shows the proper onboarding success message.

Does anyone else experience the same issue ?

Re: Error message when onboarding on iOS

hslai — Thu, 07 Sep 2017 15:04:34 GMT

It's working ok on my iPhone with iOS 10.3.3. If it consistently giving you the wrong message, you may try update the message text at the BYOD portal.

Please contact Cisco TAC if you need further assistance.

Re: Error message when onboarding on iOS

ryan.chen — Fri, 08 Sep 2017 01:31:17 GMT

Hi Hslai

Thanks for your response.

I'll proceed with opening a TAC case for this issue.

Regards

Ryan