topic Re: Feed site down? in Network Access Control

Feed site down?

Dustin Anderson — Thu, 23 Feb 2017 18:23:30 GMT

I can ping cisco.com but not www.perfigo.com

I have a TAC open from Tuesday on a couple issues I'm waiting on a response, so thought I'd ask if anyone has heard anything. I'm having issues with people updating to Android 7 and the devices being unknown. Perfigo seems to be where the offline file is also.

Thanks,

Re: Feed site down?

Timothy Abbott — Thu, 23 Feb 2017 18:36:27 GMT

Hi Dustin,

I just tested the feed service connection from outside the cisco network and test result passed.

Regards,

-Tim

Re: Feed site down?

Dustin Anderson — Thu, 23 Feb 2017 18:50:11 GMT

How do you test the connection, mine is failing when I select update and I do not use a proxy. It has not been able to update since the 16th.

Re: Feed site down?

hslai — Fri, 24 Feb 2017 00:03:20 GMT

Tim referred to ISE profiling feed, while yours is ISE posture update feed.

So... you are unable to download the zip file for ISE offline posture update? It's normal www.perfigo.com not responding to ping. I would suggest to take a packet capture for this offline posture update, which is currently hosted at https://www.perfigo.com/ise/posture-offline.zip

Attached is what I downloaded a few minutes ago, in case you are still unable to download from our regular hosting location.

Re: Feed site down?

Dustin Anderson — Fri, 24 Feb 2017 00:40:28 GMT

Thanks, I'll have to look at why I can't connect. I can't ping or connect to the web, so something is blocking our company. I'll have to look at it when I'm back at work tomorrow, but wanted to make sure it wasn't just the site down.

Re: Feed site down?

Michal Navorka — Fri, 03 Mar 2017 07:34:46 GMT

Hello,

same issue here.

I tested that from 4 locations (all across the world). I tested following feeds:

https://www.perfigo.com/ise/provisioning-update.xml

https://www.perfigo.com/ise/posture-update.xml

I can reach the feeds from 1 location but other 3 are not accessible by any means. Last update on ISE for posture update was at 15th February. After that I am getting error that address is not accessible.

Did you have any luck to see what ca cause the problem?

Re: Feed site down?

Dustin Anderson — Fri, 03 Mar 2017 16:33:34 GMT

from testing, it's like some IP's are blocked. I have an open TAC case on it since there really is no other way to report the issue.

This was the last response I received. At the time I still could not, and still cannot connect.

The developers have indicated that there have been some intermittent issues with Perfigo over the last couple of weeks but the majority had been resolved. Are your tests still failing at this point?

Re: Feed site down?

hslai — Fri, 03 Mar 2017 18:20:21 GMT

Our engineering owner for the web site has a ticket open with Operation.