topic Re: IBM BIG FIX installation check fails in Network Access Control

IBM BIG FIX installation check fails

dngore — Sat, 04 Feb 2017 07:26:40 GMT

Hi,

We have enabled IBM BIG FIX installation check as shown below.

But this condition fails even if end system has IEM client running.

Hence want to understand, what exactly this check verifies on end system?

Re: IBM BIG FIX installation check fails

imbashir — Tue, 07 Feb 2017 00:08:26 GMT

This check only verifies if the software is installed on the endpoint, since the Enabled and Update checks are not supported

Thank you

Regards

Imran

Re: IBM BIG FIX installation check fails

dngore — Fri, 10 Feb 2017 06:47:42 GMT

Hi Imran,

Yes we know that it checks installation of software. But wants to know which file/registry is checked as this check is failing for our customer even though IBM Big Fix client is installed.

Re: IBM BIG FIX installation check fails

hslai — Mon, 13 Feb 2017 17:18:09 GMT

If not done already, please open a TAC case and send the DART file to TAC for investigate.