topic Re: TAC Support for ISE VM in Network Access Control

TAC Support for ISE VM

nathsack — Thu, 27 Oct 2016 18:15:52 GMT

I'm working with a company that has purchased ISE VMs (ISE-5VM-K9). The VMs are under a master contract but no serial number is associated with this product. We've had some difficulty opening a TAC case. How are others opening TAC cases for their VMs?

Re: TAC Support for ISE VM

Timothy Abbott — Thu, 27 Oct 2016 18:30:25 GMT

Hi Nathan,

Does the customer have a support contract for those VMs? That is how we determine if they are eligible for TAC support.

Regards,

-Tim

Re: TAC Support for ISE VM

nathsack — Thu, 27 Oct 2016 18:55:03 GMT

Hi Tim,

Thanks for your response. Support was purchased but still had some problems just using the contract number. We were guided to use the VM instance number PID in combination with the contract. Haven't tried yet but does that sound accurate?

-Nathan

Re: TAC Support for ISE VM

Timothy Abbott — Thu, 27 Oct 2016 18:56:50 GMT

Yes, that is the product ID number which should help TAC figure out the support options.

Regards,

-Tim