topic Hi, Thank you for your in Network Access Control

Network Setup Assistant unable to download the profile from ISE

mfares2000 — Mon, 11 Mar 2019 05:58:23 GMT

Hi,

I configured BYOD and it's working fine with all Apple devices but i'm facing a problem with Andriod as the network setup assistant not installing the profile and the error message (unable to connect. Please manually connect to SSID:NAME).

the attched include the error message.

Can you post your spw.log

Andreas di Zazzo — Wed, 12 Aug 2015 12:50:37 GMT

Can you post your spw.log file from the android client? What Android version are you running when you face problems?

There is a problem with the out of box NAC rules and Android 5.0 for Cisco ISE 1.4.

Here is a common problem that you might have, and a fix for it. These log entries are found in spw.log

2015.06.25 13:33:41 ERROR:At line 11, column 2: mismatched tag

2015.06.25 13:33:41 ERROR:org.apache.harmony.xml.ExpatParser$ParseException: At line 11, column 2: mismatched tag

2015.06.25 13:33:41 ERROR:Null config object from parser

In order to fix this, you must update your posture database file.

Go to Administration > Settings > Posture > Updates and choose update now.

If you do not have any current licenses that allows NAC, you can go to www.cisco.com/go/license and issue evaluation ISE licenses, so you can access this feature in the ISE. After updating you can remove the eval license.

Hi, Thank you for your

mfares2000 — Wed, 12 Aug 2015 18:42:49 GMT

Hi,

Thank you for your support but the issue is still even after the update. i did the debug in ISE and no errors found. Please find the attached files and configuration if you have any concern. Thanks

We need the spw.log from the

Andreas di Zazzo — Wed, 12 Aug 2015 19:12:44 GMT

We need the spw.log from the phone itself that Cisco Network Setup Assistant generates, not logs from ISE.

Attached :)

mfares2000 — Wed, 12 Aug 2015 20:14:20 GMT

Attached 🙂

It could be this bug, https:/

Andreas di Zazzo — Wed, 12 Aug 2015 21:50:55 GMT

It could be this bug, https://tools.cisco.com/bugsearch/bug/CSCui42655

Can you do testing with other Android versions than 4.3 specificly to see if they work?

https://supportforums.cisco

Andreas di Zazzo — Wed, 12 Aug 2015 21:52:13 GMT

https://supportforums.cisco.com/discussion/12370966/samsung-galaxy-s3-android-43-byod-enrollment-issue

related?

Hi, Thank you for your

mfares2000 — Thu, 13 Aug 2015 08:32:33 GMT

Hi,

Thank you for your support. let me check with another software versions.

Hi Mfars, In your SPW.log you

bhose — Thu, 20 Aug 2015 22:04:11 GMT

Hi Mfars,

In your SPW.log you have the folksinging messages. Could this be your issue.

Hope this helps

2015.08.12 23:07:33 ERROR:Unable to make http connection to send Provisioned-status:

2015.08.12 23:07:33 ERROR:java.net.UnknownHostException: Unable to resolve host "IS01.fares.com": No address associated with hostname