topic Re: ISE Sponsor portal error 'The location field is not configured' in Network Access Control

ISE Sponsor portal error 'The location field is not configured'

Harshsahota — Fri, 21 Feb 2020 18:59:19 GMT

Hi,

I need some assistance in troubleshooting a sponsor portal error that some users are experiencing while trying to create a guest wifi account. The received error is attached with the query. The user is receiving the error even though he has selected a location from the drop down list. Any help is appreciated.

Cisco Application Deployment Engine OS Release: 3.0
ADE-OS Build Version: 3.0.3.030
ADE-OS System Architecture: x86_64

Version information of installed applications
---------------------------------------------

Cisco Identity Services Engine
---------------------------------------------
Version : 2.3.0.298
Build Date : Tue Jul 25 17:02:37 2017
Install Date : Sat May 12 06:52:17 2018

Re: ISE Sponsor portal error 'The location field is not configured'

Francesco Molino — Tue, 26 Jun 2018 04:19:51 GMT

Hi

Have you assigned these locations to your sponsor group?
Can you verify it please?

Did the error occurs on Nevada location only or any?

Re: ISE Sponsor portal error 'The location field is not configured'

Harshsahota — Tue, 26 Jun 2018 16:14:44 GMT

Hi Francesco,

Thank you for your reply. Yes, I have verified that the locations are assigned under the sponsor group. The user is currently trying to create the account for the Nevada location. I will ask him if he can try the other locations.

Regards,

Harshpal Sahota

Re: ISE Sponsor portal error 'The location field is not configured'

Francesco Molino — Wed, 27 Jun 2018 03:19:40 GMT

Ok let us know when the test has been done.
Can you try importing users using csv for Nevada and see if it works?

Re: ISE Sponsor portal error 'The location field is not configured'

Harshsahota — Mon, 09 Jul 2018 14:34:25 GMT

The issue has been resolved, the data on the ISE server was corrupted and after re-installing the ISE, the issue was resolved

Re: ISE Sponsor portal error 'The location field is not configured'

qsc@data3.com.au — Wed, 01 Aug 2018 01:41:49 GMT

Hi,

I am facing the same issue. Can you kindly let me know of the exact procedures that you did to resolve this issue?

Re: ISE Sponsor portal error 'The location field is not configured'

Harshsahota — Wed, 08 Aug 2018 20:15:04 GMT

The issue has been resolved, the data on the ISE server was corrupted and after re-installing the ISE, the issue was resolved