topic Thanks. It ended up being in Network Access Control

ISE 1.3 network setup assistant question

Theodore Mcdonald — Mon, 11 Mar 2019 05:43:55 GMT

I currently have ISE 1.3 with two admin nodes and two psn nodes. We had byod setup until I upgraded to 1.3. I went back through and made sure everything was setup right and even made a few changes, but once I login on a windows 7 laptop I get the error message "Cisco Network Setup Assistant version is not supported". Is this an actual problem with the laptop or something in the configuration? It is a problem we have had with everyone that has tried to connect. If there is anything you need to know please let me know and I will update it.

Thank you

check the compatibility

Venkatesh Attuluri — Tue, 19 May 2015 07:53:37 GMT

check the compatibility matrix of ISE 1.3

http://www.cisco.com/c/en/us/td/docs/security/ise/1-3/compatibility/ise_sdt.html#79794

Thanks. It ended up being

Theodore Mcdonald — Tue, 19 May 2015 18:40:21 GMT

Thanks. It ended up being the network setup version under client provisioning wasn't compatible with 1.3. It needed to be upgraded to the latest version.