topic Re: Changing timezone in ISE 2.6 after installation in Network Access Control

Changing timezone in ISE 2.6 after installation

s-daly — Wed, 01 May 2019 18:08:14 GMT

Hello:

I'm running ISE 2.6 and need to change the timezone on my 2-node deployment. Both the admin and CLI command reference guides for 2.6 suggest that this can be changed with a restart of the application, but this does not seem to be correct:

ise-inf01-dc1/admin(config)# clock timezone US/Pacific
Setting the timezone via CLI is not supported.
ise-inf01-dc1/admin(config)#

Further, changing the timezone option is greyed out in the web interface.

Please advise on how I can change the timezone on ISE 2.6 post installation.

Re: Changing timezone in ISE 2.6 after installation

mnagired — Wed, 01 May 2019 20:33:50 GMT

Hi,

Yes, CLI is the only method available to change the timezone and you are doing it right.. But looks like you hitting this bug

CSCvo49755 - ENH - CLI clock timezone message with no workaround for now..

Re: Changing timezone in ISE 2.6 after installation

Arne Bier — Thu, 02 May 2019 10:36:20 GMT

The more I hear about ISE 2.6 the less I want to go near it. The types of issues reported so far are worrying - if the simple stuff doesn't work then it doesn't inspire confidence. Sounds like it's still in beta ... 😞

Re: Changing timezone in ISE 2.6 after installation

Surendra — Thu, 02 May 2019 11:10:09 GMT

Well, it was done intentionally this time and the wording should have been better as mentioned in the enhancement. We have seen a number of issues in the past owing to time zone differences within a deployment and also changing them on the fly.

Re: Changing timezone in ISE 2.6 after installation

lolo — Tue, 02 Jul 2019 12:00:44 GMT

So what solution is Cisco offering. I am facing a similar dilema with ISE2.6

Re: Changing timezone in ISE 2.6 after installation

erickflamenco — Wed, 24 Jul 2019 22:14:56 GMT

I got the same problem after applying patch 6 to ISE2.4 virtual. I think patch installation should retain timezone already configured since initial setup.

Re: Changing timezone in ISE 2.6 after installation

Arne Bier — Thu, 12 Sep 2019 07:26:31 GMT

Hi @mnagired

I am faced with this dilemma myself. ISE 2.6 (no patch). Is this bug fixed in patch 1 or patch 2?

regards

Arne

Re: Changing timezone in ISE 2.6 after installation

Alcides Miguel — Thu, 23 Jan 2020 15:40:34 GMT

Helo,

Have you found the solution for this issue? Is there any patch available that solve the issue?

Regards,

Re: Changing timezone in ISE 2.6 after installation

erickflamenco — Thu, 23 Jan 2020 22:50:59 GMT

I did solve this issue on Cisco 2.4 patch 6, uninstalling the patch, then I did change the time-zone (don´t forget to "save running-configuration" I did it 2 times due to I forgot to do this) then I apply the patch 6 again and finish.

Re: Changing timezone in ISE 2.6 after installation

s-daly — Fri, 24 Jan 2020 17:35:06 GMT

According to bug CSCvo49755, there is a fix to v2.4 with patch 11, but it appears this is still not fixed yet for v2.6:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvo49755/?rfs=iqvred

Re: Changing timezone in ISE 2.6 after installation

FredrikCollinsSibarani7804 — Fri, 10 Jul 2020 09:59:56 GMT

Helo,

I have same the issue, I install patch5 and promblem solved.

Regards,

Fredrik C.S

Re: Changing timezone in ISE 2.6 after installation

SudarshanCherukupally13196 — Sat, 11 Jul 2020 07:29:19 GMT

Its fixed in 2.6 new patches after patch 5. We can change the timezone via CLI in configuration mode.

Re: Changing timezone in ISE 2.6 after installation

a.maldonado — Sat, 18 Sep 2021 11:41:37 GMT

I am trying change the timezone in my ISE node but I get the following messages.

% On ise distributed deployments, it is recommended all nodes be
% configured with the same time zone.
% Changing the time zone may result in undesired side effects
% Recommended to reimage the node after changing the time zone

Did any of you have to reimage the node after you changed the timezone?

Re: Changing timezone in ISE 2.6 after installation

Marcelo Morais — Sat, 18 Sep 2021 20:11:20 GMT

Hi @a.maldonado ,

1st, please check the: CSCvo49755 To enable CLI clock timezone command.

Known Fixed Releases:
2.7.0.356-Patch1, 2.6.0.156-Patch5, 2.4.0.357-Patch11 and 2.2.0.470-Patch17

Workaround:
This functionality has been returned in ISE 2.2 patch 17, ISE 2.4 patch 11, ISE 2.6 patch 5, and ISE 2.7 patch 1 with the note below

% On ISE Distributed Deployments, it is recommended all nodes be
% configured with the same time zone.
% Changing the time zone may result in undesired side effects
% Recommended to reimage the node after changing the time zone
Are you sure you want to proceed with time zone change? Y/N [N]: Y
System timezone was modified. You must restart ISE for change to take effect.

2nd, I changed the timezone without reimage the Node without a problem, but since it is a recommendation, I prefer to reimage all my 20x Nodes, step by step during the next weeks.

Hope this helps !!!

Re: Changing timezone in ISE 2.6 after installation

Amen — Fri, 22 Jul 2022 10:03:23 GMT

Hello, Iam actually facing the Issue with Time Zone on ise version 2.6 patch 11 . and when I am trying to correct the time , the ise crash,

Re: Changing timezone in ISE 2.6 after installation

Marcelo Morais — Fri, 22 Jul 2022 10:56:09 GMT

Hi @Amen ,

please try to stop ISE (ise/admin# application stop ise) before changing the clock (ise/admin# clock set).

Hope this helps !!!

Re: Changing timezone in ISE 2.6 after installation

Amen — Fri, 22 Jul 2022 11:14:37 GMT

VIEW System Time Error

Application Server Crash and hang in “initializing”

wwk-ise-06/admin# show application status ise

ISE PROCESS NAME STATE PROCESS ID

--------------------------------------------------------------------

Database Listener running 3519

Database Server running 117 PROCESSES

Application Server initializing

Profiler Database running 11170

ISE Indexing Engine running 17698

AD Connector running 20724

M&T Session Database running 10978

M&T Log Processor running 15136

Certificate Authority Service running 20352

EST Service running 7483

SXP Engine Service disabled

Docker Daemon running 8678

TC-NAC Service disabled

Wifi Setup Helper Container disabled

pxGrid Infrastructure Service disabled

pxGrid Publisher Subscriber Service disabled

pxGrid Connection Manager disabled

pxGrid Controller disabled

PassiveID WMI Service disabled

PassiveID Syslog Service disabled

PassiveID API Service disabled

PassiveID Agent Service disabled

PassiveID Endpoint Service disabled

PassiveID SPAN Service disabled

DHCP Server (dhcpd) disabled

DNS Server (named) disabled

ISE Messaging Service running 9192

Re: Changing timezone in ISE 2.6 after installation

Marcelo Morais — Fri, 22 Jul 2022 11:54:20 GMT

Hi @Amen ,

you are using GUI and not CLI, please try to stop ISE and change the clock in CLI.

Hope this helps !!!