topic Re: ISE 3.0 client provisioning --> Resources --> anyconnect configuration "Exception encountered. Unable to process the request" in Network Access Control

ISE 3.0 client provisioning --> Resources --> anyconnect configuration "Exception encountered. Unable to process the request"

KelvinT — Tue, 27 Jul 2021 21:36:51 GMT

ISE 3.0 patch 2

AnyConnect 4.10

Hello,

When we attempt to add anyconnect configuration package from below:

client provisioning --> Resources --> anyconnect configuration

We get the following error.

"Exception encountered. Unable to process the request"

This work fine in my lab without patch 2.

Any idea?

Re: ISE 3.0 client provisioning --> Resources --> anyconnect configuration "Exception encountered. Unable to process the request"

Greg Gibbs — Tue, 27 Jul 2021 23:58:53 GMT

Which specific AnyConnect package are you trying to add? I was able to add the 'anyconnect-win-4.10.01075-webdeploy-k9.pkg' package to my instance of 3.0 patch 2.

If you haven't done so already, I would suggest checking the hash (md5, sha-1, etc) of the file you downloaded against what is posted on the downloads page for the file.

If the hash is correct, there may be an issue with your PAN. You could try failing over to the Secondary PAN and try adding it again.

If all else fails, please open a TAC case for further investigation.