topic Re: ISE3.0 unable to change -> Administration > Identity Managem in Network Access Control

ISE3.0 unable to change -> Administration > Identity Management > Settings > User Authentication Settings

wags — Mon, 26 Jul 2021 15:02:23 GMT

IES 3.0 with TACACS+. Cannot change -> Administration > Identity Management > Settings > User Authentication Settings.

I can change/add/delete other objects in Administration > Identity Management > in the Identities and groups areas.

The web interface accepts my selection (check box etc.) and when I save, the web page "blinks" like it is going to accept the changes, but there is neve a reply form the server saying that it updated.

Re: ISE3.0 unable to change -> Administration > Identity Management > Settings > User Authentication Settings

Marcelo Morais — Mon, 26 Jul 2021 19:55:56 GMT

Hi @wags ,

try to use the Browser's Developer Tools (for ex.: to access the Developer Tool for Google Chrome, use the shortcut Ctrl-Shift-I) to check the info exchange during the "save process".

Hope this helps !!!

Re: ISE3.0 unable to change -> Administration > Identity Managem

thomas — Wed, 04 Aug 2021 19:08:25 GMT

I assume you are a SuperUser and not some other ISE Admin Group member with limited admin RBAC capabilities (Administration > System > Admin Access > Administrator > Admin Groups).

Suggest clearing your browser cache and even trying another browser.

If it persists, call TAC since there isn't enough information to troubleshoot this further here.

Re: ISE3.0 unable to change -> Administration > Identity Managem

wags — Thu, 05 Aug 2021 15:55:00 GMT

I opened a TAC case a day or two after posting this because there were no, I've seen that replies. I hate to open a TAC case and have it be something stupid.

I left a lot out of the original post. The admin account is fine. I can change "anything anywhere" except in that specific "flow". At least that I know of, I doubt I've really been "everywhere" in the GUI. For sure everything "left and right" of the above mentioned web page was edited successfully. It really looks like the migration tool somehow messed up the DB. We have 2 machines (stand alone) to be made into a deployment. One is "clean" the other had the migration tool used on it. Everything went well with the migration based on logs etc. I though we would be production in a couple days. Then I ran into this. The 2nd machine (the "clean" one) everything works as expected a comparable admin account. So it is not the "Base install" issue.

Thanks to both of you for suggestions.

Re: ISE3.0 unable to change -> Administration > Identity Managem

schwupp — Tue, 24 Jan 2023 15:51:37 GMT

I observed the same. Two node deployment and data migration from ACS. I also cannot save Administration > Identity Management > Settings > User Authentication Settings. Page "blinks" and when you click "settings" again, old values are there.

As i read here, that data migration probably messes up with DB, i tried: Promoting the secondary admin node to primary and reverse. After that i can save the page perfectly.