topic Re: ISE 3.0 Patch 3 licensing issue in Network Access Control

ISE 3.0 Patch 3 licensing issue

KimStade — Fri, 06 Aug 2021 05:47:49 GMT

Hi,

I'm facing an issue in licensing after installing patch 3 on ISE 3.0.

Essential is on status "Released Entitlement" and consumption count is 0 (I have around 13.000 active endpoints).

I have two deployments - one test deployment with 2 vm's and one productive deployment with 2 SNS-3655.

Both deployments are running in to the same problem. Reregistering the licenses and rebooting the deployment has fixed it but the next day both deployments having the same issue again. Device Admin and VM licenses are on status "In Compliance" and showing the correct consumption count.

Has anyone faced the same issue?

Thanks 🙂

Re: ISE 3.0 Patch 3 licensing issue

thomas — Fri, 06 Aug 2021 22:38:32 GMT

I suggest calling TAC for any Licensing issues.

Re: ISE 3.0 Patch 3 licensing issue

david.tran — Tue, 10 Aug 2021 17:17:45 GMT

I also have the same problem except that rebooting didn't fix the issue. The TAC engineer is looking into it but he has not come up with anything so far.

Re: ISE 3.0 Patch 3 licensing issue

KimStade — Wed, 11 Aug 2021 06:08:14 GMT

Hi David,

thanks for your reply. Yes, rebooting fix the issue for a while, but the issue comes back after some time.

I noticed, that my ISE is updating the consumption count correct after some time, and a hour later or so, it is on 0 again.

This is happening once a day.

Please keep us up to date if you are able to get it fixed 🙂

Re: ISE 3.0 Patch 3 licensing issue

alintadimitri — Sat, 28 Aug 2021 03:16:03 GMT

Cisco ISE Release 3.0 uses Essentials, Advantage, and Premier licenses.

Cisco Identity Services Engine (ISE) is a security policy management platform that provides secure access to network resources. Cisco ISE allows enterprises to gather real-time contextual information from networks, users, and devices.

https://www.cisco.com/c/en/us/td/docs/security/ise/3-0/release_notes/b_ise_30_rn.html#concept_w31_qqk_wmb

Re: ISE 3.0 Patch 3 licensing issue

david.tran — Thu, 12 Aug 2021 11:23:00 GMT

@alintadimitri: How is your post relevant to my and the OP's issue?

Re: ISE 3.0 Patch 3 licensing issue

david.tran — Thu, 12 Aug 2021 18:26:15 GMT

I have a similar opened with Cisco TAC. It is a bug. The TAC engineer will file the bug today.

Re: ISE 3.0 Patch 3 licensing issue

KimStade — Fri, 03 Sep 2021 05:32:57 GMT

Hey David!

Are there any updates on this issues? Maybe a hotfix or a workaround?

Thanks 🙂

Re: ISE 3.0 Patch 3 licensing issue

david.tran — Fri, 03 Sep 2021 11:13:26 GMT

It is still being investigated by Cisco. In the meantime, Cisco TAC informed that if the count is 0, it means that you are NOT using any in your license. In other words, you have UNLIMITED license, which is a good thing and I am NOT complaining, LOL...

Re: ISE 3.0 Patch 3 licensing issue

KimStade — Fri, 03 Sep 2021 11:24:09 GMT

Thanks for your answer 🙂 Yeah I thought the same, but I was worried about any enforcement due to this bug.

Okay then, we wait... 🙂

Re: ISE 3.0 Patch 3 licensing issue

david.tran — Fri, 03 Sep 2021 11:56:05 GMT

@KimStade: Like you I am also afraid of enforcement because the appliance might report incorrect license count and causes other issues 😞

Re: ISE 3.0 Patch 3 licensing issue

KimStade — Fri, 03 Sep 2021 12:08:02 GMT

Ok.. So I installed the patch on august 3, so just about a month ago. Since then, my deployment is running without any issues.

I hope it continues to do so.

Re: ISE 3.0 Patch 3 licensing issue

FY13 — Mon, 11 Oct 2021 20:35:34 GMT

Although not listed in the Resolved Caveats in the Release Notes, this issue was fixed for me after applying Patch 4.

Re: ISE 3.0 Patch 3 licensing issue

KimStade — Tue, 12 Oct 2021 04:11:39 GMT

Yeah, it's not listed in the patch notes. But patch 4 also fixes this license bug for me.

Re: ISE 3.0 Patch 3 licensing issue

christianbernhardt2 — Mon, 07 Feb 2022 15:37:08 GMT

This seems to be
CSCvx69628 - System Test : License count is not getting updated in the ISE GUI
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvz35552

The site says that it is a duplicate of this bug:
'CSCvz35552 - ISE Smart license page not updating "Consumption Count" and shows 0'

This 'original' bug can only be found in Google-cache but has a clearer description of the problem:
Cisco Bug: CSCvz35552 - ISE Smart license page not updating "Consumption Count" and shows 0
Symptom:
ISE 3.0 license page doesn't show the consumption count of each license type despite the fact that sessions are consuming the required license type and this can be verified via clicking on the consumption count value to view current sessions or via API.
Smart license details are updated every 30 minutes, however in this scenario the counters are not updated even after the mentioned time. We also observe that the last update time in the bottom of the smart license page is not getting updated.
Conditions:
ISE 3.0 fresh install or fresh upgrade.
Issue observed first on ISE 3.0 patch 3.