topic cisco ise upgrade t o3.0, then, GUI service is not running anymore in Network Access Control

cisco ise upgrade t o3.0, then, GUI service is not running anymore

journey jane — Wed, 17 Nov 2021 05:05:21 GMT

Dear all,

Let me request to help me the case. that i am facing ise upgrade from 2.7, patch5 to 3.0 using split, then, GUI service is not running anymore. please see attached photo . thanks much.

NOTE: it is not box, i'm using vm version for ISE

Re: cisco ise upgrade t o3.0, then, GUI service is not running anymore

balaji.bandi — Wed, 17 Nov 2021 06:24:34 GMT

Hope we assume here you have done all the prep work before upgrades, like disk and other requirement for ISE .30

if not this is the requirement :

https://www.cisco.com/c/en/us/td/docs/security/ise/3-0/upgrade_guide/HTML/b_upgrade_method_3_0.html#id_15402

prep for upgrade :

https://www.cisco.com/c/en/us/td/docs/security/ise/3-0/upgrade_guide/HTML/b_upgrade_prepare_3_0.html

show application status ise

check the logs

show logging system ade/ADE.log

Re: cisco ise upgrade t o3.0, then, GUI service is not running anymore

thomas — Sat, 04 Dec 2021 23:14:42 GMT

No photo attached.

Unclear is the ISE Application Server process is running when you do show application status ise.

Call TAC.

Re: cisco ise upgrade t o3.0, then, GUI service is not running anymore

journey jane — Mon, 07 Feb 2022 11:36:18 GMT

Dear all

Thanks much for your responses, Issue has resolved by choosing Full Upgrade as attached screenshot when GUI upgrade. But i'm not sure the issue is related with that options or not.