topic Restart backup specific services in Network Access Control

Restart backup specific services

dgaikwad — Wed, 15 Dec 2021 06:56:39 GMT

Hi Experts,
I am looking for a way to restart the backup related services for ISE, since a backup has been stuck since 2 days now.
This backup has not moved beyond 2% in progress.

Using CLI is there a way to restart just the backup services and give it a try before I restart entire ISE services or open TAC case?

Any pointers?

Re: Restart backup specific services

Marcelo Morais — Wed, 15 Dec 2021 08:39:32 GMT

Hi @dgaikwad ,

try the following to force a backup cancellation:

ise/admin# application configure ise
Selection configuration option
[1]Reset M&T Session Database
...
[24]Force Backup Cancellation
...
[27]Recreate undotablespace
[0]Exit
24
Are you sure you want to proceed? y/n [n]: y
Successfully submitted request to cancel the backup process

Hope this helps !!!

Re: Restart backup specific services

Arne Bier — Wed, 15 Dec 2021 21:09:21 GMT

In addition to @Marcelo Morais recommendation, an application stop/start on the Primary Admin Node would also solve it. In my experience I have seen a handful of stuck backups and I always try the "Force Backup Cancellation" first. It has never worked for me. I wonder if it has ever worked for anyone else? Cisco don't explain what it's doing exactly. Therefore my hand is always forced, and I have to restart the services. To be honest, I never stop there. If I stopping ISE then I go all the way and also reboot the box. A reboot is like a good holiday for ISE - it refreshes and brings joy 🙂

Re: Restart backup specific services

hslai — Sun, 19 Dec 2021 04:53:42 GMT

CSCvv02147 is a known issue for ISE 2.6 and ISE 2.7.