topic ISE 3.0, Guest Locations cannot be deleted, including San Jose. in Network Access Control

ISE 3.0, Guest Locations cannot be deleted, including San Jose.

M.G. — Fri, 21 Jan 2022 09:30:45 GMT

Hi team,

when trying to delete guest locations in

Work Centers>Guest Access>settings>Guest Locations and SSIDs

I am getting Failed to delete locations : X: Location referenced by another configuration.

I have deleted the references in Sponsor Groups , in both enabled and disabled sponsor groups. This however didn't solve the problem. where else apart from in Sponsor Groups, locations are referenced?

Thanks,

Re: ISE 3.0, Guest Locations cannot be deleted, including San Jose.

Mark Elsen — Fri, 21 Jan 2022 10:04:00 GMT

- FYI : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCut22751

Re: ISE 3.0, Guest Locations cannot be deleted, including San Jose.

M.G. — Fri, 21 Jan 2022 10:11:35 GMT

Thank you marce1000,

I understand that this bug affected ISE version 1.3 and 2.x, Is this still the case in ISE 3.x?

I am wondering where else apart from in Sponsor Groups, locations are referenced?

Kind regards

Re: ISE 3.0, Guest Locations cannot be deleted, including San Jose.

martin.fischer — Fri, 21 Jan 2022 10:27:33 GMT

Hi @M.G.

Locations can also be referenced in the Self-Registration Portal in the Registration Form Settings.

So you might have to delete them there before you can remove it globally (at least one must always be selected, so you cannot remove all from there).

Re: ISE 3.0, Guest Locations cannot be deleted, including San Jose.

Mark Elsen — Fri, 21 Jan 2022 10:19:23 GMT

- The only thing that I can say about it ,that no known fixed releases are being mentioned. You may need to engage further with TAC

Re: ISE 3.0, Guest Locations cannot be deleted, including San Jose.

M.G. — Fri, 21 Jan 2022 12:04:41 GMT

Thank you very much martin.fischer and marce1000,

I deleted the references to the locations I wanted to remove in:

Self-Registration Portal
Disabled Sponsor Groups
Enabled Sponsor Groups

I was then able to remove deleted those locations including San Jose.

Kind regards

Re: ISE 3.0, Guest Locations cannot be deleted, including San Jose.

M.G. — Sun, 30 Jan 2022 04:23:49 GMT

My update on this solution is that sometimes it works , sometimes it doesn't. So I think the bug still exist in ISE 3.0