topic Re: Pane is dead trying to to a reimages in Network Access Control

Pane is dead trying to to a reimages

dtwoods83 — Thu, 03 Mar 2022 02:25:06 GMT

After having several issues with the Admin node. I reimaged the node. Using the CIMC kvm, I loaded the ISO to map the drive and started the installation process. After about 4 hours I get Pane is dead. I have tried to reboot the server and the cold boot the software. Is there anything else I can try or contact Tac?

Re: Pane is dead trying to to a reimages

Marvin Rhoads — Wed, 14 Aug 2024 12:38:00 GMT

What hardware platform are you working with and which ISO image file did you use?

Can you provide a screen shot of the error you are seeing?

Re: Pane is dead trying to to a reimages

dtwoods83 — Thu, 03 Mar 2022 02:45:16 GMT

Ise-2.7.0.356.SPA.x86_64.iso

SNS-3595-K9

Cimc

Version: 3.0(3S2)

all the other servers are on patch 6

Re: Pane is dead trying to to a reimages

dtwoods83 — Thu, 03 Mar 2022 02:37:10 GMT

Re: Pane is dead trying to to a reimages

Greg Gibbs — Thu, 03 Mar 2022 04:39:26 GMT

If you have not done so already, I would suggest the following:

Confirm the file hash for the ISO file you are mounting matches the ones found on the download site to ensure there is no file corruption.
Check all server health information in the CIMC for any warning or alerts (like disk Smart errors) that would indicate a hardware fault.
If you are mounting the ISO from a long distance or high-latency connection, try mounting it from a location close to the server. In the past, I have had the ISO copied to a local jumphost in the DC, connected to the CIMC from there and mounted/booted the ISO file to perform the install.
If all else fails, please open a TAC case to investigate further.

Re: Pane is dead trying to to a reimages

Marvin Rhoads — Thu, 03 Mar 2022 08:48:06 GMT

The oraclesw steps can take quite a long time - over an hour even when the mounted ISO is on a machine on the same network as the CIMC. More if it is on a remote network.

Did you select "serial console" as your installation method?

Reference: https://www.cisco.com/c/en/us/td/docs/security/ise/3-0/install_guide/b_ise_InstallationGuide30/b_ise_InstallationGuide27_chapter_010.html#installise

Re: Pane is dead trying to to a reimages

dtwoods83 — Thu, 03 Mar 2022 12:50:20 GMT

I was using Cisco ISE Installation (Keyboard/Monitor) . I follow similar steps for 2.7

Re: Pane is dead trying to to a reimages

Marvin Rhoads — Thu, 03 Mar 2022 13:01:52 GMT

You should use the serial console option, not the Keyboard/Monitor one.

Re: Pane is dead trying to to a reimages

dtwoods83 — Thu, 03 Mar 2022 13:24:20 GMT

I am currently remote. I may have someone on site that could. I was thinking of doing boot from USB

Re: Pane is dead trying to to a reimages

Marvin Rhoads — Thu, 03 Mar 2022 13:35:01 GMT

@dtwoods83 I'm saying that when you reimage via the CIMC KVM emulator, you should choose the serial console option in the installation menu. If you choose the keyboard/monitor option by mistake it will have the effect that you are seeing - it works to a point and then just stops.

How do I know? I made that mistake myself once and waited a day to no avail. 🙂

Re: Pane is dead trying to to a reimages

ComputerRick — Thu, 03 Mar 2022 13:41:21 GMT

You should use a jump box.

Please consider updating your firmware, if needed, and files are located here: https://software.cisco.com/download/home/283801620/type/283802505/release/SNS%2035x5.

The pane is dead, from my experience is often caused by a timeout between the KVM and server.

Find a computer local to the ISE appliance, load the ISO there and then connect, then try again.

Re: Pane is dead trying to to a reimages

dtwoods83 — Thu, 03 Mar 2022 14:57:33 GMT

Once I booted from the USB there where no issues. I will keep in mind to do from serial next time.