topic Issue with ISE version 3.x patch 5 in Network Access Control

Issue with ISE version 3.x patch 5

Amen — Fri, 04 Mar 2022 09:38:50 GMT

Hello all, I have a Client who has a test environment for ISE, he was testing ISE version 3.x patch 5, and it's not working as he expected the phone number in the email is missing, see the screenshot from the packet capture, although it's working in another patch like patch 3 and others, so the problem only in patch 5 version 3.x anyone heard about a bug in this version?

Re: Issue with ISE version 3.x patch 5

thomas — Sat, 05 Mar 2022 23:40:05 GMT

The text in the screenshot is very small and hard to read.

"The phone number and email is missing". does not tell us what you are trying to do.

I assume you are doing something with Guest portals since you are getting a users email and phone number.

However you have failed to share your portal configuration.

You need to provide more information.

See .

Re: Issue with ISE version 3.x patch 5

Amen — Mon, 07 Mar 2022 10:35:24 GMT

There is no error message form ISE itself. I just don’t receive the text message on the mobile phone.

I asked the admin of mail to SMS gateway and he told me that the receiver number is empty.

I also did a capture on ISE to confirm the problem and I can indeed see the empty field in the mail.

Re: Issue with ISE version 3.x patch 5

Amen — Mon, 07 Mar 2022 10:44:36 GMT

More clear screenshot

Re: Issue with ISE version 3.x patch 5

Rob Ingram — Mon, 07 Mar 2022 11:01:28 GMT

@Amen does this open bug https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwa97357 relate to your problem?

Re: Issue with ISE version 3.x patch 5

Amen — Mon, 07 Mar 2022 11:20:45 GMT

Perfect, Thank you