topic Re: ISE Problem with Conditions Studio in Network Access Control

ISE Problem with Conditions Studio

Amen — Thu, 28 Apr 2022 08:15:40 GMT

problems with editing my Policy sets as the conditions Studio doesn’t load at all.

It keeps trying to fetch data from the server…… but doesn’t load further.

See also Screenshot , any recommendations

Re: ISE Problem with Conditions Studio

Marcelo Morais — Thu, 28 Apr 2022 11:34:57 GMT

Hi @Amen ,

what is your ISE version and patch?

Note: worth the shot to try a different browser.

Regards

Re: ISE Problem with Conditions Studio

Charlie Moreton — Thu, 28 Apr 2022 15:28:51 GMT

Is it a VM? What are the CPU, RAM, and HDD Resources dedicated to it?

Re: ISE Problem with Conditions Studio

Amen — Fri, 29 Apr 2022 05:09:03 GMT

Version: 3.0.0.458 Patch 4 Platform: SNS-3615-K9 , not a VM ,

a couple of weeks ago I had an issue with the ISE disk and TAC had to modify the database to fix the issue, I am not sure if I have to call TAC again, or if there is some workaround that can be done for now.

Re: ISE Problem with Conditions Studio

Marcelo Morais — Fri, 29 Apr 2022 13:47:07 GMT

Hi @Amen ,

I didn't find anything on ISE 3.0 Release Notes - Patch 5 Resolved Caveats that could solve your issue on 3.0 P4.

If you already try a different browser without success, please open a TAC case.

Regards

Re: ISE Problem with Conditions Studio

Amen — Mon, 06 Jun 2022 08:58:42 GMT

I tried Everything, I also opened a TAC, and they are still investigating, it is taking a long time, not sure why 🙂 but will inform you of the solution as soon as I receive it

Re: ISE Problem with Conditions Studio

Marcelo Morais — Tue, 07 Jun 2022 01:03:55 GMT

Hi @Amen ,

how many Nodes do you have?

Open your ISE via Chrome > select More Tools > Developer Tools and open the Conditions Studio, for ex.:

Are you able to verify info on the right side (red square)? Could you PrtScr ?

Regards

Re: ISE Problem with Conditions Studio

Amen — Tue, 07 Jun 2022 13:56:45 GMT

See the screenshot, please :-

Re: ISE Problem with Conditions Studio

Marcelo Morais — Tue, 07 Jun 2022 14:58:39 GMT

Hi @Amen ,

interesting ... although your Conditions Studios is blank there are lot of Status = 200 OK, in other words, you are receiving the data (for ex.: POLICYSET), if you click the Name you are able to check the detail info:

Are you able to create a LAB in a VM with ISE 3.0 P4, restore a Config BK and test the Conditions Studios again ?

Hope this helps !!!

Re: ISE Problem with Conditions Studio

RUEDIGER SCHNEIDER — Fri, 02 Dec 2022 11:40:38 GMT

Could you solve the problem? We have the same failure.

Re: ISE Problem with Conditions Studio

thomas — Mon, 12 Dec 2022 22:36:45 GMT

Call TAC.

Re: ISE Problem with Conditions Studio

RUEDIGER SCHNEIDER — Tue, 13 Dec 2022 07:20:02 GMT

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvo02275

"Refresh Database Statistics" and "Reload" solved our problem ...