topic Re: Cisco ISE instalation error in Network Access Control

Cisco ISE instalation error

tiehom — Mon, 11 Mar 2019 07:52:39 GMT

I am trying to install Cisco ISE2.0 on the hyper-v environment, i have encountered with an error message that say

Error: Unsupported hardware detected!

Cisco UDI (Unique Device Identifier) not found on this appliance.

Exiting Installation.

ISE 2.0 is not supported on

Marvin Rhoads — Sat, 22 Jul 2017 03:20:38 GMT

ISE 2.0 is not supported on Hyper-V. That support was introduced in ISE 2.2.

2.0 release note citation:

http://www.cisco.com/c/en/us/td/docs/security/ise/2-0/release_notes/ise20_rn.html#pgfId-44741

2.2 release note citations:

http://www.cisco.com/c/en/us/td/docs/security/ise/2-2/release_notes/ise22_rn.html#pgfId-627714

http://www.cisco.com/c/en/us/td/docs/security/ise/2-2/release_notes/ise22_rn.html#pgfId-713506

I am also getting this error

muhammad_2013331 — Wed, 26 Jul 2017 15:10:23 GMT

I am also getting this error even when installing on Ubuntu 16.10 KVM with afore mentioned procedure. am using ISE 2.2

Any help will be much appreciated...

KVM installation was only

Marvin Rhoads — Wed, 26 Jul 2017 15:21:02 GMT

KVM installation was only tested on Ubuntu 14.04 LTS.

You may be able to get it to work though - can you confirm you are using the installation file "ise-2.2.0.470.SPA.x86_64.iso"?

Yeah ISO file is that one...

muhammad_2013331 — Thu, 27 Jul 2017 01:01:38 GMT

Yeah ISO file is that one....i confirm that...let me test on 14.04 LTS also..

Checked on Ubuntu 14.04...not

muhammad_2013331 — Thu, 27 Jul 2017 04:39:52 GMT

Checked on Ubuntu 14.04...not working there also..Please can anyone from Cisco help us with this because have a client who cannot move away from KVM on Ubuntu.

If you require Cisco support,

Marvin Rhoads — Thu, 27 Jul 2017 04:46:43 GMT

If you require Cisco support, please open a TAC case and an engineer will be assigned to work with you.

Re: Checked on Ubuntu 14.04...not

andrei-popa — Tue, 08 May 2018 09:22:27 GMT

If using a non-supported hypervisor, make sure to have the 'KVM' string in the product field of SMBIOS info.

Dmidecode utility reads from SMBIOS. If the "system-product" string does not contain “KVM”, the readUDI will be unable to determine the type of virtualization and 'validate_platform_info()' in ks.cfg will fail, displaying the following error message.
ERROR: UNSUPPORTED HARDWARE DETECTED!

https://www.cisco.com/c/en/us/td/docs/security/ise/2-1/install_guide/b_ise_InstallationGuide21/b_ise_InstallationGuide21_chapter_010.html#ID-1417-000002e3

Re: Checked on Ubuntu 14.04...not

mihuta.constantin — Tue, 05 Jun 2018 16:19:23 GMT

How I can change the "system-product" to KVM on Ubuntu?

root@ubuntu:/# dmidecode -s 'system-product-name'
HP Z800 Workstation

Thank you

Re: Checked on Ubuntu 14.04...not

Felix.Schwarz — Mon, 22 Oct 2018 08:53:34 GMT

Hi Muhammed,

we faced the same issue with KVM and ISE, but we could solve them. Please try the following steps:

1) shutdown your VM

2) search for the configuration file of your VM:
root@*****:~# cd /etc/libvirt
root@*****:/etc/libvirt# find -name *.xml
./qemu/PSNTEST04102.xml
./qemu/PANTEST04102.xml

3) edit the file of your VM: ->>virsh edit PSNTEST04102

4) please add the following directly above <os>

5) add:

in to <o>

Re: Checked on Ubuntu 14.04...not

Felix.Schwarz — Mon, 22 Oct 2018 09:22:38 GMT

you can not change the dmidecode. What you can do is to change the smbios of your VM. For that please have a lot to my commect below.

Re: Cisco ISE instalation error

DMel — Tue, 02 Feb 2021 18:25:52 GMT

FYI....this fix still works even for ISE 3.0 on KVM.

I am currently installing ISE 3.0 on KVM on Ubuntu 20.04.

Re: Cisco ISE instalation error

Network_Zé — Wed, 08 Feb 2023 01:24:58 GMT

All you need to do is add the word KVM at the product field in GUI Proxmox on VM options the SMBIOS settings (Then installation will not fail with "Not compatible hardware").

Tested with ISE 2.7 and 3.1

Re: Cisco ISE instalation error

Network_Zé — Wed, 08 Feb 2023 03:37:08 GMT

BTW this applies to Proxmox Hypervisor