topic Re: ISE Profiler Update messages email address in Network Access Control

ISE Profiler Update messages email address

Minnesotakid — Mon, 20 Dec 2021 19:58:35 GMT

We're running ISE 2.7 patch 6 - Does anyone know if we have the ability to set the sending email address that the Profiler feed's updates come from? Everywhere I've looked says these emails only come from the internal system address of ise@hostname

Feed policies I'm referencing look like this:

Email Subject:
ISE System Message : Feed policies applied update.

Email Body:

Feed Version 1,2,3 policies downloaded.
Total number of feed polices to apply are 3.
Feed policies total 3 skipped.
.
*** This message was generated by Cisco Identity Services Engine (ISE) ***

Re: ISE Profiler Update messages email address

Greg Gibbs — Mon, 20 Dec 2021 21:46:38 GMT

No, there is currently no way to change the sender email address for the Profiler Feed Service updates from the default system address.

Re: ISE Profiler Update messages email address

Minnesotakid — Tue, 21 Dec 2021 16:51:42 GMT

Thanks @greg . I figured it to be so. This does appear to the same address or at least similar to the one used for any reports I have being emailed too. Do we know of any way to make feature requests to the devs to allow us to adjust the address these send from?

Re: ISE Profiler Update messages email address

Greg Gibbs — Tue, 21 Dec 2021 22:19:58 GMT

See the post for How to Submit an ISE Feature or Enhancement Request

Re: ISE Profiler Update messages email address

asdf6 — Tue, 28 Mar 2023 07:59:37 GMT

Hello, it's the same situation in ISE 3.1 Patch5 ?
Sending email from ise@hostname is invalid. Sending from ise@hostname.domain would be much better .. Anyone else having this issue?

Re: ISE Profiler Update messages email address

PaulLagatta4907 — Fri, 22 Mar 2024 15:07:25 GMT

Yes, I am having the same issue. Running ISE 3.2 Patch 5. I opened a TAC Case. I will post what I hear from the TAC Engineer.

Re: ISE Profiler Update messages email address

jason-labbe — Fri, 03 May 2024 15:07:11 GMT

PaulLagatta4907 please do! I'm running into the same issue, and Outlook continues to flag these as Junk and move them to the Junk Email folder. Be nice to update this to a valid email address.

Re: ISE Profiler Update messages email address

cghaderpour — Tue, 15 Oct 2024 15:18:38 GMT

We have the same issue. I'm using mail relay and SendGrid to forward the emails to our admins but SendGrid requires me to verify the email address and this is not possible as the email address doesn't exist to receive the verification. I wish I could change the email with a verified domain name and be done with this.

Re: ISE Profiler Update messages email address

davidlpifer — Wed, 13 Nov 2024 18:21:04 GMT

It appears that the send function is using the hostname and not the FQDN. This needs to be fixed. As MODERN email systems will not pass email addresses without the FQDN.... or even something even close....