topic Re: Problem with portal guest Cisco ISE 3.1.0.518 in Network Access Control

Problem with portal guest Cisco ISE 3.1.0.518

Cghassan — Sun, 09 Jul 2023 11:25:03 GMT

Hi,

We just installed Cisco ISE 3.1.0.518

Version 3.1.0.518

Installed patches 6 and 7

Product Identifier (PID) SNS-3615-K9

Version Identifier (VID) V0

ADE-OS Version 3.1.0.010

Access to the guest portal (wired and Wireless )is done with a username and password and we create them on ISE user group.

When an external guest client tries to access the guest portal. The portal asks the guest user to install the latest version of Java.

I installed Java but the problem persists.

Is it normal behavior? Do I need to have java? It is not feasible for all external users to have the JAVA version to access an invited portal.

This happens Windows 10 environments with the latest versions of Edeg, Mozilla and Chrome.

Can somebody help me?

thank you

Ambuj M — Sun, 09 Jul 2023 11:40:04 GMT

since you have already tried uncheck “require guest device compliance”.

see if this helps

seem to have worked on older version.

Cghassan — Sun, 09 Jul 2023 12:06:12 GMT

Thanks a lot .

It works fine when i uncheck the Vlan dhcp release Page settings.