topic Re: ISE 3.2 Patch 3 Schedule backup from GUI save button does not work in Network Access Control

ISE 3.2 Patch 3 Schedule backup from GUI save button does not work.

stayd — Tue, 05 Sep 2023 09:13:23 GMT

Hi all,

First of all, I tried to find here similar issue, but I was not successful. Before I go and open the new TAC, I wanted to ask here.

I upgraded the 2node deployment 3.0p7 to 3.2p3 by backup and restore method.

Restoration disabled and removed scheduled backup as it is documented. This is fine and expected. So you have to schedule at least config backups from scratch. It seems operational data backups is not touched by restoration.

So I tried to configure Schedule Configuration Data Backup several times with the same result, after clicking save button, nothing has changed all the time. It returns to the previous screenshot above.

I tried FF and EDGE.

So for now until the solution would be described, I decided to use kron in CLI and configure ise-config backup from CLI instead of GUI. I know it is recommended from GUI, but if GUI does not work for me, so what should I do ? 🙂

kron occurrence dailybackup
at 22:30
recurring true
policy-list backup
kron policy-list backup
cli backup xxx repository yyy encryption-key plain zzz

Have you seen such issue ?

Re: ISE 3.2 Patch 3 Schedule backup from GUI save button does not work

Arne Bier — Thu, 07 Sep 2023 23:07:18 GMT

Have you tried clearing the browser cache entirely ?(you never know ...)

If that doesn't work then I reckon it's a TAC case. You might also try a reboot of the PAN.

The kron is a nifty workaround but it shouldn't have to come to that.

Re: ISE 3.2 Patch 3 Schedule backup from GUI save button does not work

Damien Miller — Fri, 08 Sep 2023 02:09:42 GMT

You're hitting a known 3.2p3 bug. I'm not aware of any workaround at this moment, I suggest contacting TAC to see if they have a workaround or hotfix. Reference this https://bst.cisco.com/bugsearch/bug/CSCwh39008

Re: ISE 3.2 Patch 3 Schedule backup from GUI save button does not work

Greg Gibbs — Fri, 08 Sep 2023 02:26:24 GMT

It looks like this bug is to be fixed in 3.2 patch 4, currently planned for release around 10 October (but could slip without notice).

The only current workaround is manual backup from GUI or CLI, so your kron job workaround is the best option. It's unclear if there is a hotfix available yet, so please check with TAC as suggested by @Damien Miller.

Re: ISE 3.2 Patch 3 Schedule backup from GUI save button does not work

stayd — Mon, 23 Oct 2023 13:16:05 GMT

HP is available by TAC.

I found out another bug with TAC, you could not even use KRON in CLI due to CSCwh87476.

It means right now only working config backup with HP in GUI, CLI KRON not at all:

ISE version GUI scheduled config backups working GUI scheduled operational backups working Any backups by KRON in CLI

3.2 patch 3 NO YES NO

3.2 patch 3 plus Hot patch provided by TAC YES YES NO

CSCwh39008 was said be resolved in next regular patch of 3.2 ISE which is patch 4.

CSCwh87476 is quite fresh and OPEN.

Re: ISE 3.2 Patch 3 Schedule backup from GUI save button does not work

ksugimot — Tue, 21 Nov 2023 14:49:12 GMT

I am doing an eval using v3.3.0.181 at the moment and am experiencing this issue as well (via the GUI). Have not tried kron yet though. Anyone else with 3.3 seeing this?

Edit: It seems that even though I am seeing what the OP is seeing in the first post (that is, the configuration schedule doesn't appear to "save" and appears that it's not set up in the UI), the scheduled configuration backup IS working and appearing in my repository. So in my case, just a cosmetic issue with the UI.