topic Re: ISE 3.2 Upgrade - Error loading Certificates in Network Access Control

ISE 3.2 Upgrade - Error loading Certificates

andrewswanson — Fri, 15 Sep 2023 10:12:46 GMT

I recently upgraded from ISE 2.7 patch 7 to ISE 3.2 patch (full upgrade workflow).

Deployment is 5 node: 2 PAN and 3 PSN. Since the upgrade, I can't access the System Certificates of the other nodes in the deployment from the PAN (secondary PAN and 3 PSNs are affected).

When I click on one of the other nodes I get the error:

Error loading certificates. Node not reachable at this time. Try again later.

Nodes are operating fine and I've tried resyncing but problem persists. I came across the bug below but this doesn't seem to apply

https://quickview.cloudapps.cisco.com/quickview/bug/CSCus49148

Has anyone else come across this?

Thanks
Andy

Re: ISE 3.2 Upgrade - Error loading Certificates

ahollifield — Fri, 15 Sep 2023 10:58:38 GMT

Try clearing your cache or opening in an in-private window. Due to the many UI layout changes between 2.7 and 3.2, browsers won't display the contents properly due to caching elements from the 2.7 UI.

Re: ISE 3.2 Upgrade - Error loading Certificates

andrewswanson — Fri, 15 Sep 2023 11:22:55 GMT

Thanks for the reply. I've tried all that with 3 different browsers. Will look at rebooting PAN later today.

Andy

Re: ISE 3.2 Upgrade - Error loading Certificates

andrewswanson — Fri, 15 Sep 2023 13:22:48 GMT

Reload of primary pan resolved the issue - I can now access the System Certificates on all nodes in the deployment

Andy

Re: ISE 3.2 Upgrade - Error loading Certificates

Gabriel HM — Mon, 18 Sep 2023 18:14:52 GMT

Hello, clear cache of the navegator for the solution of the problema.

Re: ISE 3.2 Upgrade - Error loading Certificates

p11l — Thu, 05 Sep 2024 08:59:26 GMT

Hello,

we did a fresh install of ise 3.3 and run now with patch 2.

We recieve the same error described in 1st post.

Reloading primary and secondary node doesn't helped.

Using another Browser like Edge Chrome Firefox also dind't work.

Did anyone has any other idea how to solve this problem?

Thanks for any help! 🙂

Re: ISE 3.2 Upgrade - Error loading Certificates

acazarez — Thu, 14 Nov 2024 16:27:14 GMT

I have the same issue as @p11l. Do you any suggestions?