topic Re: Cisco ISE : user created not found in Network Access Control

Cisco ISE : user created not found

MagicSonny — Mon, 23 Oct 2023 14:57:06 GMT

Hello,

I have created a user in Administration/Idendities and this one doesn't appear in the page :

Have you an idea why ?

Regards

Re: Cisco ISE : user created not found

Marvin Rhoads — Mon, 23 Oct 2023 18:55:01 GMT

Did you add the user via the "+ Add" button on the page you show?

What version of ISE are you using?

Re: Cisco ISE : user created not found

MagicSonny — Tue, 24 Oct 2023 07:39:08 GMT

Yes, i used this button.

The version is 2.7.0.356

Re: Cisco ISE : user created not found

Charlie Moreton — Tue, 24 Oct 2023 12:47:16 GMT

Check that the password used adheres to the Password Policy (Administration > Identity Management > Settings), also, be certain that you select the Submit button at the bottom right corner of the page to save the user.

Yes, I know these are the basic steps, but we've all been caught on one or the other 🙂

Re: Cisco ISE : user created not found

MagicSonny — Tue, 24 Oct 2023 14:34:28 GMT

I clicked well on the button to create the User. And when i try to create the same user again, ISE displays me a message that this user already exists. So it's in the base but it doesn't appear. For me it's a bug.

Shall i do a reload of ISE ?

Re: Cisco ISE : user created not found

Marvin Rhoads — Tue, 24 Oct 2023 15:47:12 GMT

Try opening the page in a new Incognito / In Private browser tab. sometimes page caching and/or cookies can cause display issues with certain elements.

Re: Cisco ISE : user created not found

MagicSonny — Wed, 25 Oct 2023 07:11:27 GMT

Yes ! I tried it too. Not better.

Re: Cisco ISE : user created not found

Charlie Moreton — Wed, 25 Oct 2023 14:33:21 GMT

Time for a reload 🙂

Re: Cisco ISE : user created not found

MagicSonny — Tue, 19 Dec 2023 08:38:17 GMT

Hello,

We have upgrade our ISE to 3.2 but we have always the bug 😞

Re: Cisco ISE : user created not found

hslai — Tue, 26 Dec 2023 22:00:39 GMT

@MagicSonny Your screenshot looks from ISE internal users. ISE Administrators are usually separate from the ISE Internal Users (aka Network Access users).