topic ISE console password recovery does not work in Network Access Control

ISE console password recovery does not work

itrs97453 — Thu, 22 Feb 2024 07:19:20 GMT

I have tried recovery my ISE console admin password accroding to following page many times, but not working.

I found there is a message pop up everytime when I input new password. (highlighted in following screenshoot)

Is this the reason I cannot recovery the console password?

Thanks in advance for the help!

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I have 2 ISE node as cluster. the GUI account password has expired. I need reset my GUI admin password from console.

klnnnnng — Thu, 22 Feb 2024 07:52:21 GMT

Hello,

so currently you don't have GUI and console access to the ISE Nodes? Is it a virtual machine or hardware appliance?

Regards,

itrs97453 — Thu, 22 Feb 2024 08:02:47 GMT

I cannot access GUI and primary node CLI. I can access secondary node, but GUI password only can be rested on primary node.

the nodes running on vmware esxi.

Ruben Cocheno — Thu, 22 Feb 2024 08:26:29 GMT

Looks like the mounting is not working as expected, found a similar issue and was advised to re-image the box.

itrs97453 — Thu, 22 Feb 2024 08:38:10 GMT

Cloud you please post the issue url there?

itrs97453 — Tue, 05 Mar 2024 01:43:06 GMT

Issue resovled by contacting TAC. we have secodary node CLI password, we changed it to standlone node, and reimage primary node.

As showing in screenshot, that message indicate the recovery failed.