topic ise stuck in configuration memory testing memory in Network Access Control

ise stuck in configuration memory testing memory

teamdv6199 — Tue, 14 May 2024 17:08:11 GMT

we have a cisco ISE 3595 and I rebooted it by typing reload in the cli. I finally hooked up a vga connection to a monitor and its just stuck on "configuration memory testing memory", keyboard seems unresponsive. I tried connecting from the I/O in the front to my laptop but no cli shows up. Any advice? I already manually rebooted it. Its just stuck There is a IP which I think is for CIMC.

Re: ise stuck in configuration memory testing memory

balaji.bandi — Tue, 14 May 2024 17:34:58 GMT

Turn off whole appliance removing the power - wait for 5-10min and turn on and check.

what LED it show from of the box ? if that is show still same issue.

May be i were you - i will open a top cover and reseat the RAM and turn and check ?

still issue raise an TAC case for RMA

Re: ise stuck in configuration memory testing memory

teamdv6199 — Wed, 15 May 2024 17:50:41 GMT

Hello,

I took out the cmos battery reseat the RAM, plugged in the power cables and it came back up! WHat is the best practice to reboot the ISE for nexttime?