topic Re: Backup creation terminated: Backup script failed. in Network Access Control

Backup creation terminated: Backup script failed.

Janne K. — Wed, 02 Oct 2024 08:07:49 GMT

My ISE backup failed now two not consecutive days...

It is the configurational backup that failed the 29.09, then it was succesfull the 30.09 and 01.10 and now it failed again the 02.10.

I cant make sense of the ADE logs, but maybe anyone can decipher them?

The backup user works fine and from the ISE cli I can open the repository to see the files.

Im on 3.2 patch 6

Re: Backup creation terminated: Backup script failed.

Mark Elsen — Wed, 02 Oct 2024 08:56:40 GMT

- Validate the repository according to https://www.cisco.com/c/en/us/support/docs/security/identity-services-engine-software/215348-how-to-configure-repository-on-identity.html#toc-hId--613342396
And also look at https://www.cisco.com/c/en/us/support/docs/security/identity-services-engine-software/215348-how-to-configure-repository-on-identity.html#toc-hId--62366745

Re: Backup creation terminated: Backup script failed.

Janne K. — Wed, 02 Oct 2024 10:29:57 GMT

The repository validation is successfull.

I will try the troubleshooting tomorrow if it should fail again tonight.

Re: Backup creation terminated: Backup script failed.

Mark Elsen — Wed, 02 Oct 2024 10:55:38 GMT

- The info from the log is unclear ; I would advise a reboot of the PAN too , which has NO (corrected) impact. Check status of ISE services afterwards,

Re: Backup creation terminated: Backup script failed.

Janne K. — Thu, 03 Oct 2024 07:10:58 GMT

The backup failed again tonight, I have now reloaded the PAN and all services are up and running again.
I hope that took care of the backup problem; lets wait for tomorrow.

Re: Backup creation terminated: Backup script failed.

Mark Elsen — Thu, 03 Oct 2024 08:07:08 GMT

- Ok , let's wait and see ,

Re: Backup creation terminated: Backup script failed.

Janne K. — Mon, 07 Oct 2024 10:55:37 GMT

It looks like it did the trick.
Backups have been succesful since the reload.