topic Re: Unable to load Context Visibility page. in Network Access Control

Unable to load Context Visibility page.

yilmazaydintr — Wed, 18 Sep 2024 17:28:04 GMT

If you don't see counters on the Cisco ISE dashboard and receive the message "Unable to load Context Visibility page. Exception: Elasticsearch exception [type=search_phase_execution_exception, reason=all shards failed]," you can follow the procedure below.

https://www.cisco.com/c/en/us/support/docs/security/identity-services-engine-23/213610-ise-2-3-rest-sync-context-visibility.html

Re: Unable to load Context Visibility page.

carllapointemedia — Wed, 18 Sep 2024 19:17:51 GMT

Does that procedure apply to any version of ISE ? What about version 3.3 ?

Thanks

Re: Unable to load Context Visibility page.

rezaalikhani — Thu, 19 Sep 2024 06:03:02 GMT

Yes. That applies to all ISE versions...

Re: Unable to load Context Visibility page.

thomas — Thu, 19 Sep 2024 16:10:42 GMT

There is also a video about it: ▷ ISE: Reset Context Visibility

Re: Unable to load Context Visibility page.

yilmazaydintr — Thu, 19 Sep 2024 17:29:33 GMT

I applied to version 3.2.0 and it worked. It should work for 3.3 in my opinion.

Re: Unable to load Context Visibility page.

dimitrirosas — Thu, 10 Oct 2024 17:16:40 GMT

Hi. process seems very clear after looking at the video. Now when you go through the process, will all the endpoint in context visibility page will be deleted?

Re: Unable to load Context Visibility page.

carllapointemedia — Thu, 10 Oct 2024 18:11:16 GMT

All the endpoints will remains, only the visibility will be reset, this fixes the cosmetic issue without touching the actual endpoint database.

Re: Unable to load Context Visibility page.

dimitrirosas — Thu, 10 Oct 2024 18:50:52 GMT

So even though the process shows this message

This will remove all data from Context Visibility. Do you want to proceed [y/n]: y

No endpoint is deleted?

Re: Unable to load Context Visibility page.

carllapointemedia — Thu, 10 Oct 2024 19:13:04 GMT

I did this exact procedure on ISE version 3.3 patch 3 and it did NOT delete any endpoints.

There could be bug around this feature I'm not aware of, so always good to have a backup.

Re: Unable to load Context Visibility page.

dimitrirosas — Thu, 10 Oct 2024 19:19:09 GMT

Thanks @carllapointemedia