topic Re: ISE - which support option do I need in Network Access Control

ISE - which support option do I need

NGJ — Fri, 25 Apr 2025 16:01:00 GMT

Can someone explain the difference between the Cisco support offerings for a Virtual ISE (R-ISE-VMC-K9=) I'm about to purchase

I've seen both of these options below across various websites (including the Cisco Community posts), each stating they cover TAC support and software releases for upgrades.

SVS-ISE-SUP-S

CON-ECMU-RISE9KVM

I need to ensure I have TAC support and be able to upgrade to new ISE releases for security patching

Which do I need, and what is the difference?

Thanks

Re: ISE - which support option do I need

Arne Bier — Tue, 29 Apr 2025 21:55:52 GMT

It's a bit of a mystery to me too - I'd ask my favourite partner/distributer rep, or Cisco SE/AM.

Perhaps some information on this page too?

Re: ISE - which support option do I need

Ben Walters — Wed, 30 Apr 2025 15:59:02 GMT

For ISE support there are 4 options that use the SVS-ISE-SUP-<level> SKU

Basic support provides access to TAC and software releases. So if that is all you want SVS-ISE-SUP-B should be the support SKU needed.

The other options provide different benefits found in this article:

https://www.cisco.com/c/en/us/products/collateral/security/at-a-glance-c45-738999.html

More info on the licensing can be found here too:

https://www.cisco.com/c/en/us/products/collateral/security/identity-services-engine/ise-licensing-guide-og.html

Re: ISE - which support option do I need

NGJ — Thu, 01 May 2025 08:11:39 GMT

Thanks for info

I came across the SUP levels before, but also the CON-ECMU-RISE9KVM, which seems to offer TAC and product updates itself. I'll reach out to our Cisco Account Manager also.