topic CSCwc63056-Log collection Error alarm :Unsupported message code 91020 in Network Access Control

CSCwc63056-Log collection Error alarm :Unsupported message code 91020

mariosalvador — Mon, 28 Jul 2025 17:29:21 GMT

Alarms: Log Collection Error

Suggested Action

This will not impact the actual functionality of the Policy Service nodes, Please contact TAC

Syslog parsing error : Unsupported message code 91092, 91073, 91082, 91071, 91095, 91090, 91089

The logs stopped coming up in the admin UI, I did a DB reset ( ise application option 4 ) in the MNT node, then promote secondary MNT to primary. The logs started to show up in the admin UI.

All these alarms, did not stop. Do we need to reset DB in both of the MNT nodes ?

Re: CSCwc63056-Log collection Error alarm :Unsupported message code 91

Mark Elsen — Mon, 28 Jul 2025 17:48:38 GMT

- @mariosalvador The bug report has a status Terminated , which means it was decided to not fix the problem>
However it also mentions a very old ISE version ; so the bug report may no longer be applicable
to the modern and supported ISE versions,

Re: CSCwc63056-Log collection Error alarm :Unsupported message code 91

mariosalvador — Wed, 15 Oct 2025 14:46:01 GMT

CISCO ISEv3.2 patch 7 needs a hot fix. I got the hot fix from TAC and problem is resolved.