topic Re: Cisco ISE 3.2 API authentication failed after installing Patch7 in Network Access Control

Cisco ISE 3.2 API authentication failed after installing Patch7

m-benhmida11-mbh — Thu, 04 Sep 2025 08:32:32 GMT

Hi community,

I had a cisco ISE 3.2 Patch 6 everything was fine until i installed the Patch 7, the API authentication stopped working i got 401 unauthorized i tried with my super Admin account (AD account), i tried to access the API from the browser and from Postman same result always, it only works when i create a new local user, but i can't go with that workaround i need a solution please.

Re: Cisco ISE 3.2 API authentication failed after installing Patch7

balaji.bandi — Thu, 04 Sep 2025 09:04:18 GMT

check any bugs associated in release notes and open a TAC case to investigate for you.

https://www.cisco.com/c/en/us/td/docs/security/ise/3-2/release_notes/b_ise_32_RN.html#c_resolved_caveats_32p7

Re: Cisco ISE 3.2 API authentication failed after installing Patch7

m-benhmida11-mbh — Thu, 04 Sep 2025 09:15:19 GMT

I found this on the release notes on cisco website :

Deprecated features :

Configuring RSA or RADIUS external databases for API authentication

From Cisco ISE release 3.2 patch 7, configuring RSA or RADIUS external databases for API authentication is no longer supported.

it means that the Patch 7 no longer accept external admins i think am i right ?

Re: Cisco ISE 3.2 API authentication failed after installing Patch7

balaji.bandi — Fri, 05 Sep 2025 06:49:34 GMT

So you need to re-configure after patch7 to fix the issue. i will also advise to contact TAC. patch should not remove the features.

agreed on the new version can change the feature deprecating older security vul.