topic Re: ISE fail to upload the patch and upgrade files in Network Access Control

ISE fail to upload the patch and upgrade files

MonkeyBear007 — Thu, 13 Nov 2025 22:52:47 GMT

I successfully uploaded ise-patchbundle-3.3.0.430-Patch7-25070414.SPA.x86_64.tar.gz to ISE1, but cannot upload it to ISE2 via the web GUI despite multiple attempts in the ISE trial lab.

anybody what can be the problem?

Re: ISE fail to upload the patch and upgrade files

Rob Ingram — Fri, 14 Nov 2025 07:19:01 GMT

@MonkeyBear007 if you are install the ISE patch via the CLI on each node, you upload the patch file to the repository and then install

https://www.cisco.com/c/en/us/support/docs/security/identity-services-engine/215406-patch-installation-on-ise-and-faq-durin.html#toc-hId-689312512

https://www.cisco.com/c/en/us/support/docs/security/identity-services-engine-software/215348-how-to-configure-repository-on-identity.html

When you patch ISE from the web GUI, you initiate the patch install from the Primary PAN, it will then automatically install on the other ISE nodes.

Re: ISE fail to upload the patch and upgrade files

Marcelo Morais — Sat, 15 Nov 2025 15:39:15 GMT

Hi @MonkeyBear007 ,

at Administration > System > Maintenance > LocalDisk Management:

are you unable to Upload the Patch ?

Hope this helps !

Re: ISE fail to upload the patch and upgrade files

MonkeyBear007 — Fri, 28 Nov 2025 01:56:26 GMT

I don't use the web GUI but usually down to local disk and run by CLI for each node

Re: ISE fail to upload the patch and upgrade files

MonkeyBear007 — Fri, 28 Nov 2025 01:57:48 GMT

Cisco recommended by using CLI so i download to each node and that is how do it in production

Re: ISE fail to upload the patch and upgrade files

Marcelo Morais — Mon, 01 Dec 2025 20:21:35 GMT

@MonkeyBear007 ,

in my own words ...

You can download a patch via the GUI or CLI for Node 1, but you can't do the same (GUI or CLI) for Node 2, am I correct ?

Re: ISE fail to upload the patch and upgrade files

MonkeyBear007 — Wed, 03 Dec 2025 17:15:15 GMT

Yes, sir but i haven't try CLI and just GUI
I plan to setup SFTP very soon

Re: ISE fail to upload the patch and upgrade files

Marcelo Morais — Wed, 03 Dec 2025 20:55:18 GMT

@MonkeyBear007 ,

excellent ... keep us posted !

Re: ISE fail to upload the patch and upgrade files

Aref Alsouqi — Thu, 04 Dec 2025 11:00:00 GMT

How have you tried to upload the patch file on the secondary node? was that via the method shared by @Marcelo Morais? did you get any error when you tried to upload it?

Re: ISE fail to upload the patch and upgrade files

MonkeyBear007 — Tue, 16 Dec 2025 16:07:23 GMT

even i can't upload by gui but GUI upgrade copies to both ISE but doesn't work for the upgrade files as they are much bigger

Re: ISE fail to upload the patch and upgrade files

Marcelo Morais — Tue, 16 Dec 2025 18:40:14 GMT

@MonkeyBear007 ,

could you provide more details, please ?

Can you Drag and Drop the File, Start Upload, and check if the file is uploading ?

Regards

Re: ISE fail to upload the patch and upgrade files

MonkeyBear007 — Tue, 16 Dec 2025 19:00:25 GMT

that doesn't work for ISE2 but only ise1

Re: ISE fail to upload the patch and upgrade files

Marcelo Morais — Tue, 16 Dec 2025 19:22:31 GMT

@MonkeyBear007 ,

the issue is more serious than I imagined.

If I understand correctly, the Upload File didn't appear when you selected Node 2 in Administration > System > Maintenance > Local Disk Management, correct ?

Re: ISE fail to upload the patch and upgrade files

MonkeyBear007 — Tue, 16 Dec 2025 19:35:05 GMT

I am able to upload the file and see the progress counter, but when it reaches 100%, it hangs and does not display a confirmation that the upload was successful. When I access ISE 2 via the CLI, the file is not present there.

If I wait after it shows 100%, it eventually says the file was uploaded, but this never actually happens. The file appears in neither the GUI nor the CLI, as the copies did not transfer over.

This process works fine for ISE 1, but for ISE 2, it does not.

Re: ISE fail to upload the patch and upgrade files

Aref Alsouqi — Thu, 18 Dec 2025 10:01:02 GMT

Could it be a space issue on ISE 2 hard drive? if you try to upload a simple text file does it get uploaded?

Re: ISE fail to upload the patch and upgrade files

Marcelo Morais — Thu, 18 Dec 2025 13:05:50 GMT

@Aref Alsouqi

doesn't look like Disk Space, ISE2 has more bytes free than ISE1:

Re: ISE fail to upload the patch and upgrade files

Aref Alsouqi — Thu, 18 Dec 2025 13:51:57 GMT

Thanks for flagging. I haven't paid enough attention to that.

Re: ISE fail to upload the patch and upgrade files

MonkeyBear007 — Thu, 18 Dec 2025 15:34:21 GMT

I have assigned same SSD drive size and they were new ISE for testing

The automated patching tool copies updates to both ISE nodes, but manual GUI copying fail for ISE2
Using automated patching, I upgraded to version 3.3 patch 7 for both ISE

However, I cannot finish the upgrade from 3.3 to 3.4 for both ISE because can't upload the upgrade files to ISE2

Re: ISE fail to upload the patch and upgrade files

Aref Alsouqi — Thu, 18 Dec 2025 16:45:38 GMT

If you try to upload a sample text file to ISE 2 does it work? tbh, I think best thing to do in this case would be to reach out to TAC.