topic Cisco ISE VM-AWS 3.4 - no Radius Live log and Blank Dashboard in Network Access Control

Cisco ISE VM-AWS 3.4 - no Radius Live log and Blank Dashboard

Agung1007 — Wed, 19 Nov 2025 07:08:15 GMT

Hi All,

Greetings.

we have an issue with Our Customer ISE 3.4 running on AWS (installed from AWS Marketplace) ==> BLANK Live log & Dashboard

after we restore config from Existing ISE.

Chronology:

Before we installed the ISE 3.4 on AWS,

we "try" to backup and restore from Our customer Existing ISE running 2.7 Patch 7, but with additional step.

the detailed of procedure are :

1. Backup Config and Ops from Cisco ISE 2.7 patch 7

2. Installed VM-Temp Cisco ISE 3.2

3. Restored the Config & Ops from Cisco ISE 2.7 patch7, into ISE 3.2 VM-Temp

4. Installed Patch 7, for ISE 3.2 VM-Temp

5. Backup Config & Ops from ISE 3.2 patch 7

6. Installed ISE 3.4 on AWS --> target ISE

7. Restore Config & Ops from ISE 3.2 Patch 7 VM-Temp, into ISE AWS 3.4

8. Installed Patch 3 for ISE AWS 3.4

- All process backup and restore works well.

- but when we try to migrate service (Radius/TACACS) to New ISE AWS 3.4,

- the client can connect and running well, but No Live Log & Dashboard blank

For tshoot we already try :

- Purge Operational Data

- Reset MnT Database

but still the same. the Live Log and Dashboard Still Blank/No Value

what causing it and how we solve the issue?

Kindly need your all insight and enlightment.

Thanks!
Best Regards.

Re: Cisco ISE VM-AWS 3.4 - no Radius Live log and Blank Dashboard

Mark Elsen — Wed, 19 Nov 2025 09:42:02 GMT

- @Agung1007 Check if this could be related to browser caching effects:
Connected to ISE for instance with Chrome in incognito mode, refuse cookies.
Does it then still happen ?

Re: Cisco ISE VM-AWS 3.4 - no Radius Live log and Blank Dashboard

Marcelo Morais — Thu, 20 Nov 2025 18:29:54 GMT

@Agung1007 ,

1st ... about your Chronology

Items 7 and 8 ... IMHO, I prefer to install the Patch first (to solve any bugs) before restoring the Config & Oper Bkp, I hope this makes sense to you and that you find it useful !

2nd ... two questions to better understand your issue:

The Live Logs data is in MnT, are you also having issues with the Context Visibility (where the data is in PAN) ?
Are your PAN and MnT in different Nodes ?

Hope this helps !

Re: Cisco ISE VM-AWS 3.4 - no Radius Live log and Blank Dashboard

Agung1007 — Fri, 21 Nov 2025 02:21:20 GMT

Hi Mark,

Thanks for the reply.

Already try and check, but still the same (still blank).

Re: Cisco ISE VM-AWS 3.4 - no Radius Live log and Blank Dashboard

SatriaAdidaya40508 — Fri, 21 Nov 2025 02:23:35 GMT

Hi @Marcelo Morais , ISE is standalone mode

Re: Cisco ISE VM-AWS 3.4 - no Radius Live log and Blank Dashboard

Agung1007 — Fri, 21 Nov 2025 07:02:36 GMT

Hi @Marcelo Morais

thanks for the reply,

with the running configuration,

can we "uninstall" the patch then install the patch?
Do we have known bug in the ISE 3.4 regarding this issue (blank live log) ?

the PAN and MnT in same Note (Standalone mode).

in the context visibility only showing device that already been connected before :

Re: Cisco ISE VM-AWS 3.4 - no Radius Live log and Blank Dashboard

Marcelo Morais — Fri, 21 Nov 2025 11:44:51 GMT

@Agung1007 and @SatriaAdidaya40508 ,

since it's a Standalone Deployment, it makes sense to me that Context Visibility and Live Logs are having issues.

Please check if your ISE Indexing Engine is running, it provides data for ISE Dashboard and ISE Context Visibility.

ise/admin# show application status ise
 ISE PROCESS NAME     STATE     PROCESS ID 
 -----------------------------------------
 ...
 ISE Indexing Engine  running   7360 
 ...

About your question: " ... Can we "uninstall" the patch then install the patch ? ... ", yes, with the following command:

ise/admin# patch remove ise 3
 Continue with application patch uninstall? [y/n] y
 % Warning: Patch will be removed only from this node. Remove patch using Primary Administration node GUI to remove from all nodes in deployment. Continue? (yes/no) [yes] ? yes
 Patch successfully uninstalled

 % This application Install or Upgrade requires reboot, rebooting now...

Note: if you don't mind, before uninstalling the patch, let's try 1st to debug the issue a little more.

Re: Cisco ISE VM-AWS 3.4 - no Radius Live log and Blank Dashboard

Agung1007 — Fri, 05 Dec 2025 08:39:41 GMT

Dear all,

already contact the TAC,

and he said:

----------------------------------------------------------------------------

checked the SB uploaded to the case.

I can see the node query for the live logs but, it failed to connect to TimesTen DB due to authentication failure.

2025-11-27 15:04:44,472 DEBUG [admin-http-pool19][[]] cisco.mnt.common.session.SessionLiveLogAPI -:::::- in SESSIONLIVELOG >>>>>>>>>>>>>>>>>>> whereclause > WHERE 1=1 AND SESSION_SOURCE != 5

2025-11-27 15:04:44,472 DEBUG [admin-http-pool19][[]] cisco.mnt.common.session.SessionLiveLogAPI -:::::- For SessionLiveLog : Querying Sessions from SessionSupportAPI with whereClause = WHERE 1=1 AND SESSION_SOURCE != 5 and limit = 100

2025-11-27 15:04:44,472 DEBUG [admin-http-pool19][[]] cisco.mnt.dbms.timesten.SessionSupportAPI -:::::- getLiveLogSessionsNew : time 1440

2025-11-27 15:04:44,472 DEBUG [admin-http-pool19][[]] cisco.mnt.dbms.timesten.SessionSupportAPI -:::::- executeGenericSelectQueryForSessions: the sql query tobe executed is: SELECT FIRST 100

2025-11-27 15:04:46,185 ERROR [admin-http-pool21][[]] cisco.mnt.dbms.timesten.TTConnection -:::::- TimesTen connection initialization not successful. Reason =

java.sql.SQLException: [TimesTen][TimesTen 18.1.4.26.0 ODBC Driver][TimesTen]TT7001: User authentication failed -- file "dbConnect.c", lineno 599, procedure "dbDaemonConnect"

at com.timesten.jdbc.JdbcOdbc.createSQLException(JdbcOdbc.java:3300) ~[ttjdbc8.jar:?]

at com.timesten.jdbc.JdbcOdbc.standardError(JdbcOdbc.java:3487) ~[ttjdbc8.jar:?]

at com.timesten.jdbc.JdbcOdbc.standardError(JdbcOdbc.java:3451) ~[ttjdbc8.jar:?]

at com.timesten.jdbc.JdbcOdbc.SQLDriverConnect(JdbcOdbc.java:864) ~[ttjdbc8.jar:?]

2025-11-27 15:04:46,289 ERROR [admin-http-pool19][[]] cisco.mnt.dbms.timesten.SessionSupportAPI -:::::- ERROR :executeGenericSelectQueryForSessions: com.cisco.mnt.common.rest.exception.MnTRESTTTDBConnectionException: Exception message: [TimesTen][TimesTen 18.1.4.26.0 ODBC Driver][TimesTen]TT7001: User authentication failed -- file "dbConnect.c", lineno 599, procedure "dbDaemonConnect"

2025-11-27 15:04:46,289 ERROR [admin-http-pool19][[]] cpm.admin.mnt.action.LiveAuthenticationAction -:::::- Error retriving Sessions from TimesTen db com.cisco.mnt.common.rest.exception.MnTRESTTTDBConnectionException: Exception message: [TimesTen][TimesTen 18.1.4.26.0 ODBC Driver][TimesTen]TT7001: User authentication failed -- file "dbConnect.c", lineno 599, procedure “dbDaemonConnect"

Next Action :

Go to CLI and “application configure ise” and hit the below options:

[1]Reset M&T Session Database
[2]Rebuild M&T Unusable Index
Reload the node and check the live logs.

-----------------------------------------------------

after i go with TAC Suggested action above (also Reload the node 2 times),

now the live log able to generated