topic Re: ISE v3.5 fresh install with backup from v3.4.. no logs in Network Access Control

ISE v3.5 fresh install with backup from v3.4.. no logs

dal — Thu, 20 Nov 2025 11:06:27 GMT

I have installed a new ISE v3.5 where I restored a backup from v3.4

But after this, I cannot see any logs in Operations -> Live Logs

The clients seems to be authenticated OK, but I cannot see any traces of it. Not in Live Logs either.

Anyone else experienced this?

Re: ISE v3.5 fresh install with backup from v3.4.. no logs

Mark Elsen — Thu, 20 Nov 2025 13:56:25 GMT

- @dal Check for browser caching effects : connect to ISE with Chrome in Incognito Mode , reject cookies.
Do you still experience the same?

Re: ISE v3.5 fresh install with backup from v3.4.. no logs

Marcelo Morais — Thu, 20 Nov 2025 18:06:09 GMT

@dal ,

two questions to better understand your issue ...

The Live Logs data is in MnT, are you also having issues with the Context Visibility (where the data is in PAN) ?
Are your PAN and MnT in different Nodes ?

Re: ISE v3.5 fresh install with backup from v3.4.. no logs

dal — Fri, 21 Nov 2025 14:51:26 GMT

I didn't stick around to troubleshoot this anymore. But I can say that I tried different browsers, in both private mode and not. It all showed the same thing.

I installed a fresh v3.4 and slapped the backup in there. Also pathed it with patch 4, so it's ready for v3.5.

I'll keep you posted

Re: ISE v3.5 fresh install with backup from v3.4.. no logs

Marcelo Morais — Fri, 21 Nov 2025 16:30:16 GMT

@dal ,

please take a look at: Cisco ISE VM-AWS 3.4 - no Radius Live log and Blank Dashboard.

Hope this helps !

Re: ISE v3.5 fresh install with backup from v3.4.. no logs

dal — Tue, 25 Nov 2025 13:58:42 GMT

Upgrading a fully working v3.4 with patch 4 to v3.5 didn't work either. Same result. I only see the logs from before the upgrade.

There is also a new error:

show application status ise ISE PROCESS NAME STATE PROCESS ID -------------------------------------------------------------------- Database Listener running 8682 Database Server running 102 PROCESSES ISE Data Grid Service running 13278 Application Server running 15755 Profiler Database running 16179 ISE Elasticsearch running 42879 AD Connector running 64710 ls: cannot access '/opt/TimesTen/mnt/install/lib/*.jar': No such file or directory M&T Session Database not running ls: cannot access '/opt/TimesTen/mnt/install/lib/*.jar': No such file or directory M&T Log Processor running 62222 Certificate Authority Service running 63308 EST Service running 70459 SXP Engine Service running 65462 TC-NAC Service disabled PassiveID WMI Service running 72359 PassiveID Syslog Service running 72807 PassiveID API Service running 73238 PassiveID Agent Service running 68248 PassiveID Endpoint Service running 73575 PassiveID SPAN Service running 73941 DHCP Server (dhcpd) disabled DNS Server (named) disabled ISE Messaging Service running 16715 ISE API Gateway Database Service running 17392 ISE API Gateway Service running 39631 ISE pxGrid Direct Service running 46329 ISE pxGrid Direct Pusher running 48120 Segmentation Policy Service disabled REST Auth Service running 51162 SSE Connector disabled Hermes (pxGrid Cloud Agent) disabled MFA (Duo Sync Service) disabled McTrust (Meraki Sync Service) disabled aciconn (ACI Connection Service) disabled Workload Connector Service disabled ISE Prometheus Service disabled ISE Prometheus Exporter disabled ISE Grafana Service disabled ISE MNT LogAnalytics Elasticsearch running 50054 ISE Kibana Service disabled ISE Native IPSec Service running 16499 Remote Support Authorization Service disabled MFC Profiler running 53669 ISE Prometheus Alertmanager Service disabled Protocols Engine running 67196

Maybe rehire some QA staff, and stop wasting peoples's time, Cisco?

I've wasted hours on this shait

I also maintain another ISE installation, where we ran into a bug with the log collection when patching from v3.4 patch 3 to patch 4:

https://bst.cisco.com/quickview/bug/CSCws17461

This is unacceptable

Re: ISE v3.5 fresh install with backup from v3.4.. no logs

Mark Elsen — Tue, 25 Nov 2025 14:07:45 GMT

- @dal FYI : https://bst.cisco.com/bugsearch/bug/CSCwq30100?rfs=qvred