topic Re: Smart Licensing problem in Network Security

Smart Licensing problem

atiye.bigdeli — Tue, 12 Mar 2019 13:56:14 GMT

Hi friends.

We want to register a FTD firewall in FMC 2500 using smart license. when I tried to use the token to register the FTD, I receive this error message.

the FMC has the connectivity to the internet and receive the updates without any problems.

what is the problem?

best regards

Re: Smart Licensing problem

Marvin Rhoads — Sun, 02 Sep 2018 12:12:39 GMT

Smart licensing was running really slow for me this weekend. Perhaps just give it another try today.

Is there a proxy server in your environment? Those can cause issues with Smart Licensing.

Re: Smart Licensing problem

atiye.bigdeli — Sun, 02 Sep 2018 16:39:03 GMT

Hi. thank you for your reply.

Yes we have the proxy and we should use that.

is there no way to use the proxy?

best regards

Re: Smart Licensing problem

Marvin Rhoads — Mon, 03 Sep 2018 03:25:24 GMT

Yes, you can use a proxy server. Check that your FMC is configured for it.

You do that under System > Configuration > Management interfaces. Select the checkbox to enable use of a proxy server (and optionally to authenticate it that's required in your environment).