topic URL Filtering Download Failure with Safe Search on in Network Security

URL Filtering Download Failure with Safe Search on

jdigi — Tue, 12 Mar 2019 13:53:19 GMT

Running Sourcefire version 6.2.3.4-42, and getting URL Filtering Download Failure when Safe Search is used in my Access Control Policy Rule. The rule is set with an IP range that is well above the IPs of the server, FMC, or the ASA. The only way I can get the URL Filter to download is to disable the Safe Search Rule.

Anyone else have this problem, or a workaround?

Re: URL Filtering Download Failure with Safe Search on

ramesh.pathak — Wed, 15 Aug 2018 17:28:05 GMT

I also have similar issue with ACL filtering on ASA & FMC on code 6.2.2.1. was provided Bug ID # CSCvf26311 told could be memory leak as logs show symptoms -> Insufficient memory for URLDB asked to upgrade FMC to ver. 6.2.3.4 -> Not sure if this will fix the issue .

Re: URL Filtering Download Failure with Safe Search on

jdigi — Wed, 15 Aug 2018 17:37:33 GMT

Thanks for the reply, Ramesh. I am currently on version 6.2.3.4, and I do not have any log messages about memory.

Getting the following error, which only happens with safe search enabled:

Aug 15 2018 13:32:09 FMC SF-IMS[4567]: [4585] CloudAgent:CloudAgent [WARN] DownloadURLDBFilesOnDC: Unexpected status return during URL database update. Status: -1

Re: URL Filtering Download Failure with Safe Search on

iomartsystems — Mon, 18 Mar 2019 11:51:36 GMT

~~I have just deployed new appliances and I am getting the same error in the logs:~~

~~Mar 18 11:32:43 msl-dc2-fmc SF-IMS[6162]: [6190] CloudAgent:CloudAgent [WARN] DownloadURLDBFilesOnDC: Unexpected status return during URL database update. Status: -1~~

The fmc and modules are running the latest software:

6.3.0.1

Re: URL Filtering Download Failure with Safe Search on

R M C — Mon, 29 Jul 2019 18:13:53 GMT

Hi jdigi

Did you ever find a fix for this? I am getting exactly the same error message.

Thanks

Re: URL Filtering Download Failure with Safe Search on

jdigi — Mon, 29 Jul 2019 18:55:38 GMT

Hi Mark,

I have since moved over from sourcefire to FTD, and have not seen this happen again since the move.

Currently on version 6.2.3.14 of the FTD software.

Unfortunately when I was still on sourcefire I was never able to get past this issue unless I disabled the safe search rule. I'm sorry, wish I had better input to provide you with.

Re: URL Filtering Download Failure with Safe Search on

R M C — Wed, 07 Aug 2019 14:42:33 GMT

Thanks for getting back to me JDigi and glad to hear you've got got this working. I've currently got a TAC case open so will post the results as soon as I have them.
I realised I don't have the safe search rule enabled currently, maybe enabling and disabling it will spring it into life? 🙂

Hopefully I'll have something positive to post soon.
Thanks again