topic Hi Sir, in Network Security

Always Loading Dashboard on SourceFire/FirePower

gigin1234 — Tue, 12 Mar 2019 13:28:08 GMT

Hi Cisco Support Community, I want to ask about SourceFire / Firepower

I'll describe my trouble about sourcefire / firepower.

there are two censored ( SF1 and SF2 ) and one management (FMC). before all device is normal, I can see all of traffic. but last weekend SF2, show of message Modula Power Supply and Host limited of FMC. the effect from that is Summary Dashboard always loading on FMC. how to solve it ?

Thanks so much.

Regards,

Gigin

Hi Sir,

Dinesh Verma — Tue, 25 Jul 2017 04:51:36 GMT

Hi Sir,

Power-Supply issue: Login to the box and run the command > show power-supply-status, this would tell you if it is connected. You can try shutdown the box gracefully and plug it out and plug back in

Host Limit : Go to NetworkDiscovery Policy and check if you're discovering only internal network. If it has 0/0 network then pretty much you're learning about all hosts. So fix this ND Policy, purge all hosts from System-> Tools->Data Purge.

FMC Dashboard loading: Login to FMC, become root and run this command: pmtool restartbyid SFTop10Cacher (This should fix it, if this process is stuck)

Regards,

Hi Dv

gigin1234 — Tue, 25 Jul 2017 05:25:05 GMT

Hi Dv

Thanks your command,

I was not did your recommendation ( Power Supply Issue and Host Limit yesterday. but for FMC Dashboard loading I was did yesterday but still not success. and I've opened ticket to support team cisco then upload file of troubleshoot. Maybe you have given a step, I'll try to solve it. thanks

Thanks for sharing the info.

Dinesh Verma — Tue, 25 Jul 2017 05:57:03 GMT

Thanks for sharing the info. We (TAC) would fix it, if you need anything else, feel free to revert.

Regards,
Dv

thanksss.... I've opened tac

gigin1234 — Tue, 25 Jul 2017 06:00:57 GMT

thanksss.... I've opened tac number : 682733222