topic ASDM was unable to load the firewall's configuration in Network Security

ASDM was unable to load the firewall's configuration

ositechintl — Tue, 12 Mar 2019 12:46:41 GMT

Hi,

I like to manage the FirePOWER Services using the ASDM but after I enable the FirwPOWER Services, then I reloaded the ASDM client. Once I reloaded the ASDM client, the Configuration Tab in the ASDM went grayed out but I can see the FirePOWER tab.

Also i am getting the error likes below,

ASDM was unable to load the firewall's configuration. Please check connectivity to the device or try again later
After i closed that message i am getting the error as like below,
ASDM did not get a response from the ASA in the last 60 seconds. Please check the configuration and your connection and then try again by clicking refresh

Please someone advise.

Thanks,

Ramesh

How did you enable FirePOWER

Marvin Rhoads — Wed, 30 Sep 2015 23:11:19 GMT

How did you enable FirePOWER services?

What address (and on which interface) are you using for ASA management?

What versions of ASA software and ASDM are you using?

I do have a slightly similar

shompal1000 — Thu, 01 Oct 2015 09:29:50 GMT

I do have a slightly similar problem. I do have a ASA5516, I have a 10. 3. 19.1 on my inside and 10.3.19.2 on management.

Currently using ASA 9.4.2 and ASM 7.5 .

My FirePower module isnt grayed out, however when loging in to ASDM it says i'm not authenticated.

Also went back to configure the FMC from the CLI, using configure manager add host 10.3.19.2 0259254

it says Active peers 10.3.19.2 already exists.

Kindly help

You shouldn't be adding a

Marvin Rhoads — Thu, 01 Oct 2015 12:50:32 GMT

You shouldn't be adding a manager host when doing FireSIGHT Management from ASDM. That option is only for when you have an external FireSIGHT Management Center.

Did you solved the Problem? I

Marco Wetzel — Tue, 06 Oct 2015 13:51:32 GMT

Did you solved the Problem? I've the same issue.

My Laptop is connected to the Ma 1/1 Port.

MA 1/1 IP: 192.168.1.1 /24
FirePowerIP: 192.168.1.2 /24
Laptop IP: 192.168.1.3 /24

All components can reach each other. When login into ASDM it also says things like "Login to FirePower" and retrieving config and so on. When the login-window closes and ASDM is starting it is downloading the config. When reaching 100% the Message

"ASDM was unable to load the firewall's configuration. Please check connectivity to the device or try again later"

When I disable the module ("sw-module module sfr shutdown"), ASDM works perfectly. Where is the problem?

Software:
ASA: asa941-5-lfbff-k8.SPA
FirePower: 5.4.1-211

I am trying to configure 8

ds-norden — Sun, 18 Oct 2015 10:43:55 GMT

I am trying to configure 8 pieces of this new 5506-x and get the exact same problem...

if i disable the firepower, i can start ASDM and work with the firewall, but the second the module is running it is crashing the ASDM...

it is impossible to follow the startup guide, as it wants you to work from asdm right away...

could someone from cisco please look into this.

/Christian

Please open a TAC case if you

Marvin Rhoads — Mon, 19 Oct 2015 11:10:13 GMT

Please open a TAC case if you require Cisco support.

This support community is an informal volunteer community with Cisco sponsorship but not staffed by Cisco tech support.

Hi Marco, Somewhat resolved

ositechintl — Tue, 20 Oct 2015 12:30:56 GMT

Hi Marco,

Somewhat resolved the issue by Installing the ASDM in the Windows 7 OS with 32 bit Operating System.

Might be the solution seems to be strange, but that resolved the problem for me.

Its working fine now.

Thanks,

Ramesh

I have the same problem

SubnetSurfer — Wed, 21 Oct 2015 08:19:08 GMT

I have the same problem running a ASA5506X with:

ASA Version : 9.5(1)4

ASDM Version : 7.5(1)90

FirePower version : 5.4.1-211

When i start ASDM with firepower, i get the message "ASDM was unable to load the firewall's configuration."

When i start ASDM without firepower, it starts normally.

OS: Windows 10 Pro 64bit

Java: Version 8 Update 65

Also via CLI i'm not able to login to the "session sfr console" with the default user/pass(or my asa user/pass).

Anyone got a solution for this?

Thanks, Gerk

Hi Grek, Try the below, which

ositechintl — Wed, 21 Oct 2015 10:03:13 GMT

Hi Grek,

Try the below, which resolved the issue for me, Also don't register the module with FireSIGHT management, then you will lose the function to manage the FirePower via ASDM.

Somewhat resolved the issue by Installing the ASDM in the Windows 7 OS with 32 bit Operating System.

Might be the solution seems to be strange, but that resolved the problem for me.

Its working fine now.

Thanks,

Ramesh

Hi Ramesh,Thanks for your

SubnetSurfer — Wed, 21 Oct 2015 10:34:32 GMT

Hi Ramesh,

Thanks for your prompt response!

Downgrading to Windows 7 32bit is not a solution, more like a workaround, for our company.

I filed a TAC case with Cisco and hopefully they come with a more viable solution to this problem.

Kind regards,

Gerk

temp workaround is as follow:

ds-norden — Thu, 22 Oct 2015 12:39:32 GMT

temp workaround is as follow:

1. downgrade java to 7.51 this version and only this version seems to work on a windows 10.

2. downgrade OS to windows 7 or windows 8, and run whatever java you like.

found a article saying that ASDM is not supported in win 10.

hoping that it will be soon.

/Christian.

I have the exact same problem

Khoa Pham — Wed, 04 Nov 2015 19:30:23 GMT

I have the exact same problem. Windows 10. Java 8 Update 65

Hi,

Aastha Bhardwaj — Wed, 04 Nov 2015 19:37:29 GMT

Hi,

I dont think it was tested with Windows 10 and Java 8 . You can try downgrading the java version to 7 and see if that works.

Refer : http://www.cisco.com/c/en/us/td/docs/security/asdm/7_5/release/notes/rn75.html

Also if you are using ASDM greater than 7.3 , you might need to install an indentity certificate.

Refer link: http://www.cisco.com/c/en/us/td/docs/security/asdm/identity-cert/cert-install.html

Regards,

Aastha Bhardwaj

Rate if that helps!!!

It's clearly a bug with ADSM

Khoa Pham — Wed, 04 Nov 2015 19:58:52 GMT

It's clearly a bug with ADSM and this version of Windows10 and Java.

I tried on a OSX 10.11 and Java 8 update 65. It works

I tried to disable mnt1/1 interface , so SourceFire can't be connect, it works

I hope Cisco regconize this bug and have a fix soon

Seems to be this bug:

alvarteearu — Thu, 05 Nov 2015 11:45:51 GMT

Seems to be this bug:

https://tools.cisco.com/bugsearch/bug/CSCuw54048/?reffering_site=dumpcr

hi ositechintl can you

lila_del_campo — Sat, 12 Dec 2015 00:06:35 GMT

hi ositechintl can you resolve your problem???

if someone can resolve the problem, please share the solution....

Thank a lot...

Hi,

Aastha Bhardwaj — Sat, 12 Dec 2015 00:15:18 GMT

Hi,

Whats the ASDM version and windows that you are using ? Any specific error that you are getting ?

Is the management interface on asa up , are you able to manage the Firepower.

I hope you have checked this :

http://www.cisco.com/c/en/us/td/docs/security/asa/quick_start/sfr/firepower-qsg.html

Regards,

Aastha Bhardwaj

Rate if that helps!!!

Hi Aastha Bhardwaj, thank for

lila_del_campo — Mon, 14 Dec 2015 19:47:26 GMT

Hi Aastha Bhardwaj, thank for your answer, my ASDM version is 7.5.2, and my SO it´s Windows 10 pro, the management interface it´s up of course, and can i reach from the cli with ping the firepower, and yes, I check the documentation of cisco, my proble it´s exactly the same of Marco Wetzel in this same discussion, I really hope you can help me, thank a lot for yor anser

Regards.....

Hi,

Aastha Bhardwaj — Mon, 14 Dec 2015 20:11:28 GMT

Hi,

Can you give it a try with any other windows like windows 7 or 8 and see if that works. There were some compatibility issues with windows 10 .

A bug has been filed for same . Refer : https://tools.cisco.com/bugsearch/bug/CSCuw54048/?reffering_site=dumpcr

Regards,

Aastha Bhardwaj

Rate if that helps!!!