topic Re: Firepower Smart Licensing issue in Network Security

Firepower Smart Licensing issue

hashimwajid1 — Fri, 21 Feb 2020 14:28:09 GMT

Hi Experts

I am deploying 2 x FTD 2140 in HA, both devices has been added in FMC now i registered devices via smart licensing but i am getting error regarding licensing on FMC as well as licensing portal.

its showing

Insufficient license : default account has shortage of cisco FPR 2140 URL/threat licenes on license portal

on FMC its showing

smart license usage is out of compliance

all images has been attached for further detail

Re: Firepower Smart Licensing issue

Marvin Rhoads — Wed, 11 Oct 2017 16:48:46 GMT

Have you contacted your reseller? It is their responsibility to assign the purchased licenses to your Smart account.

If they aren't responsive, you can contact Cisco TAC or email licensing@cisco.com with your order details and they can assist.

Re: Firepower Smart Licensing issue

andre.ortega — Fri, 13 Oct 2017 18:06:18 GMT

Looks like you have two FTD but no license associated to your smart account.
If you have the licenses, associate they to your smart account (or ask the reseler to do that).

Re: Firepower Smart Licensing issue

hashimwajid1 — Fri, 13 Oct 2017 18:21:04 GMT

Thanks for Reply

can you tell me if I required any PAK for adding in smart account. I installed ASA with firepower in which I received PAK for the registration and licenses and used classic licensing which is working fine.

do I required any PAK in case of FTD or I required something else ( any key )

what should I asked from reseller in order to add licenses ?

Re: Firepower Smart Licensing issue

andre.ortega — Fri, 13 Oct 2017 18:29:34 GMT

Yes, you may receive a PAK. In this case go to cisco licesing portal and associate the license to your smart account.
Also your reseller may associate the license directly to your smart account.
Classic license will not allow you to rehost the license (or will, but you will need TAC assistance).