topic Re: No Real-Time Log Viewer in ASDM 7.8(2) in Network Security

No Real-Time Log Viewer in ASDM 7.8(2)

David Teixeira — Fri, 21 Feb 2020 14:16:47 GMT

Hi.

I update my cisco ASA 5508-X recently to ASDM 7.8(2) and ASA to 9.8(2), since then i cannot access to:

Monitoring > Logging > Real-Time Log Viewer

When i click in the button "View...", nothing happens.

In my other cisco ASA 5508-X with ASDM 7.6(2) and ASA 9.6(2) it works.

In ASDM 7.8.X documentation didn't saw any open bugs referring to this subject, does this happen to somebody else?

Thank you

Re: No Real-Time Log Viewer in ASDM 7.8(2)

noobsabot — Fri, 08 Sep 2017 00:26:35 GMT

Hi,

Did you find a fix for this?

Regards

Re: No Real-Time Log Viewer in ASDM 7.8(2)

Marvin Rhoads — Fri, 08 Sep 2017 07:32:46 GMT

I'm seeing the same thing. If I instead choose the log buffer I can refresh that and see the messages updated there.

I suspect a bug that's not public-facing just yet. Open a TAC case to get your voice in the chorus to put pressure on getting it fixed.

Re: No Real-Time Log Viewer in ASDM 7.8(2)

Dranik — Fri, 08 Sep 2017 14:37:22 GMT

The same thing with my firewalls.

Re: No Real-Time Log Viewer in ASDM 7.8(2)

David Teixeira — Fri, 08 Sep 2017 14:44:53 GMT

I opened a TAC Case, aparently they are working out on it, but without a release date.

Check info here: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvf82966

Re: No Real-Time Log Viewer in ASDM 7.8(2)

Maykol Rojas — Fri, 08 Sep 2017 14:46:23 GMT

Marvin is right, there is a bug already for it:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvf82966/?reffering_site=dumpcr

We will need to wait for the definitive fixed version.

Re: No Real-Time Log Viewer in ASDM 7.8(2)

Dranik — Fri, 08 Sep 2017 14:52:21 GMT

Thanks for fast reply. It says status: Fixed and recommends to upgrade to 7.8(3.6) but I don't see this release in Software Download page, latest is still 7.8.2.

Re: No Real-Time Log Viewer in ASDM 7.8(2)

Maykol Rojas — Fri, 08 Sep 2017 14:56:17 GMT

That is not a public available image. We will need to wait for a public release.

Re: No Real-Time Log Viewer in ASDM 7.8(2)

Jordan1212 — Wed, 20 Sep 2017 16:43:29 GMT

I have this problem as well.

Does anyone know if there is a way to pipe the log matching an ACE to a text file in the meantime?

Thanks,

Jordan

Re: No Real-Time Log Viewer in ASDM 7.8(2)

JSmith — Tue, 26 Sep 2017 12:53:11 GMT

I ended up downgrading to 7.71 to workaround the issue. copy the file to disk0: then run command asdm image disk0:/asdm-771-151.bin. That should get you through till cisco release the update to fix the bug.

Re: No Real-Time Log Viewer in ASDM 7.8(2)

Jordan1212 — Tue, 26 Sep 2017 18:33:47 GMT

Thanks for the idea. I actually downgraded to ASDM 7.8(1) with my ASA running 7.8(2).

ASDM appears to be running fine even though I didn't see any documentation that it would be supported.

I am able to use the real-time log viewer again.

Re: No Real-Time Log Viewer in ASDM 7.8(2)

Ken Stieers — Fri, 13 Oct 2017 16:46:33 GMT

Bug says it was fixed in 7.8(2.150)

7.8(2.151) was released yesterday... release notes aren't updated yet.

Re: No Real-Time Log Viewer in ASDM 7.8(2)

David Teixeira — Fri, 13 Oct 2017 17:05:55 GMT

Hi.

The temporary solution is to downgrade to ASDM 7.8(1)

It worked for me.

Re: No Real-Time Log Viewer in ASDM 7.8(2)

David Teixeira — Fri, 13 Oct 2017 17:07:53 GMT

HI.

In TAC case they said that it's not matrix compatible but it should work.
The temporary solution is to downgrade to ASDM 7.8(1)

It worked for me.

Re: No Real-Time Log Viewer in ASDM 7.8(2)

sinon1rose — Mon, 16 Oct 2017 09:30:46 GMT

Had the same issue after upgrading ASDM to 7.8(2).

Just upgraded to the latest 7.8(2.151) build and issue is fixed, the real-time log viewer is now opening.

Re: No Real-Time Log Viewer in ASDM 7.8(2)

aekinaka.palace — Mon, 16 Oct 2017 21:59:32 GMT

I too can not open real time log viewer on 7.8(2).

7.8(2.151) doesn't appear to be an ASDM install image to select via Cisco Defense Orchestrator yet.

Re: No Real-Time Log Viewer in ASDM 7.8(2)

Florin Barhala — Wed, 21 Mar 2018 13:38:44 GMT

Hi Marvin,

I am using 7.8(2) 151 but I see no real time traffic. Where can I select "log buffer"? I don't see this option within tool's menus...

ASDM FW rule shows hits on the rule I selected show logs; any other way to tshoot this?