topic Re: Cisco ASA5545 Rebooting Randomly in Network Security

Cisco ASA5545 Rebooting Randomly

NguyenHuuDuc3771 — Mon, 06 Apr 2020 08:50:13 GMT

Hello Guys. Iam a newbie from Vietnam, my company has a HA pair of ASA55345, and i have a problem that 1 of 2 ASA has rebooting randomly everyday and i dont know the reason why. Last month it rebooting randomly once a month and now it rebooting randomly everyday, can anyone help me how to troubleshoot this?. Thanks for reading.

Re: Cisco ASA5545 Rebooting Randomly

Cristian Matei — Mon, 06 Apr 2020 09:04:05 GMT

Hi,

Is it the active or standby ASA that's rebooting? What's the output of "show crashinfo", ensure to collect it from the faulty ASA. An upgrade to latest 9.8(4)17 would benefit.

Regards,

Cristian Matei.

Re: Cisco ASA5545 Rebooting Randomly

NguyenHuuDuc3771 — Mon, 06 Apr 2020 09:15:58 GMT

hi,

It is the active ASA, i've typed the command "show crashinfo" and it show a lot of things, here is a few information it shown me.

Re: Cisco ASA5545 Rebooting Randomly

Cristian Matei — Mon, 06 Apr 2020 09:31:35 GMT

Hi,

Use the Traceback analyzer from the Cisco CLI Analyzer, in order to parse the crashinfo and detect the bug. Otherwise, i would upgrade to a recommended stable version, like 9.8(4)17.

Regards,

Cristian Matei.

Re: Cisco ASA5545 Rebooting Randomly

NguyenHuuDuc3771 — Mon, 06 Apr 2020 09:37:52 GMT

Thank you very much Cristian

Let me try this.

Re: Cisco ASA5545 Rebooting Randomly

NguyenHuuDuc3771 — Mon, 06 Apr 2020 10:14:52 GMT

hi Cris,

I've captured ASA system diagnostics "Cisco ASA System Diagnostics: TypeError: results.push is not a function" and traceback analyzer "This crash is a match to bug CSCvi16029 - Cisco Adaptive Security Appliance WebVPN Denial of Service Vulnerability" "This crash is a match to bug CSCvp00230 - ASA crashed when customer was authenticating to AnyConnect".

So how can i do now before upgrade ASA to a new OS version. Thanks very muc

Re: Cisco ASA5545 Rebooting Randomly

Cristian Matei — Mon, 06 Apr 2020 13:59:24 GMT

Hi,

Upgrade to the latest 9.8(4)17 or 9.12(3)9.

Regards,

Cristian Matei.

Re: Cisco ASA5545 Rebooting Randomly

Tarun cisco — Mon, 03 Jun 2024 15:16:16 GMT

Hi All, need to check is there any issue given below

Version: 9.14(4)24
Hardware: ASA5545
0x0000000000c26b18 : snap_dump+280 at ..//local/builders/redwood/9.14.4_fcs_throttle/9.14.4.24/infrastructure/finesse/snap.c:875
0x0000000000c2aadd : snap_handler+541 at ..//local/builders/redwood/9.14.4_fcs_throttle/9.14.4.24/infrastructure/finesse/snap.c:2943
0x00000000026948ab : lina_sigcrash_handler+1467 at ..//local/builders/redwood/9.14.4_fcs_throttle/9.14.4.24/infrastructure/lina/linux/lina.c:4276
0x00000000026960a3 : lina_sigcrash+51 at ..//local/builders/redwood/9.14.4_fcs_throttle/9.14.4.24/infrastructure/lina/linux/lina.c:4044
0x000000000269a33e : int3_watchdog+142 at ..//local/builders/redwood/9.14.4_fcs_throttle/9.14.4.24/infrastructure/lina/linux/lina.c:5957

0x0000000000c32502 : watchdog_bark+498 at ..//local/builders/redwood/9.14.4_fcs_throttle/9.14.4.24/infrastructure/finesse/thread.c:2764

0x0000000000c346e6 : thread_async_func_call_with_sync_ur+518 at ..//local/builders/redwood/9.14.4_fcs_throttle/9.14.4.24/infrastructure/finesse/thread_async_func.c:163

0x0000000002693e0e : lina_sigalarm_handler.isra.14+542 at ..//local/builders/redwood/9.14.4_fcs_throttle/9.14.4.24/infrastructure/lina/linux/lina.c:981

0x0000000002693e57 : lina_sigalarm+39 at ..//local/builders/redwood/9.14.4_fcs_throttle/9.14.4.24/infrastructure/lina/linux/lina.c:946

0x0000000000c33098 : scheduler+312 at ..//local/builders/redwood/9.14.4_fcs_throttle/9.14.4.24/infrastructure/finesse/thread.c:1453

0x000000000269ad0d : lina_main_thread+637 at ..//local/builders/redwood/9.14.4_fcs_throttle/9.14.4.24/infrastructure/lina/linux/lina.c:3299