topic Re: ASDM does not start in Network Security

ASDM does not start

Patrick Jonsson — Fri, 21 Feb 2020 15:56:19 GMT

Problem: ASDM Launcher does not start. I don't even get the ASDM Launcher login box or an error message. Nothing happens. When I look in Task Manager when trying to execute ASDM Launcher, I can see that "Java(TM) Plattform SE binary" (see screen shot below) starts and silently quits. No error messages are given.

I use the following software:

Windows 10 build 16299.492

Java 10.0.1 (x86_64)

Java 1.8.0_171 (x86)

Cisco ASDM-IDM Launcher 1.7.00

I've uninstalled and installed both Java and ASDM IDM-Launcher several times and rebooted the computer, but with no success. It simply won't start!

In the Java Control Panel, I've also chosen Debugging "All" and Java Console "Show console" in hope of getting some error output but none so far (in case output is not written silently to some log file I don't know about).

Re: ASDM does not start

Dennis Mink — Mon, 02 Jul 2018 12:32:23 GMT

aint Java a drag.

verify compatibility:

https://www.cisco.com/c/en/us/td/docs/security/asdm/7_8/release/notes/rn78.html#id_25476

not sure of your ASDM version there should be like 7.x

i typically use IE and browse to IP of ASA to install the plugin.

Re: ASDM does not start

Patrick Jonsson — Mon, 02 Jul 2018 14:41:25 GMT

I compared with another Windows 10 computer and uninstalled Java 10, then it worked.

Re: ASDM does not start

dwilkeson1 — Fri, 03 Aug 2018 15:52:50 GMT

I had the same problem, and found the same fix - remove Java 10 and return to Java 8. Reinstalled Java 10 and ASDM went back to not launching. After confirming that was the issue, I came up with a workaround. I copied the Java 8 version of javaw.exe (for my version of Java 8 - C:\Program Files (x86)\Java\jre1.8.0_181\bin) into the same directory with ASDM (C:\Program Files (x86)\Cisco Systems\ASDM). That resolved the problem and let me keep Java 10 as my primary version of Java. Note that you would have had to previously install Java 8 for this to work.

Re: ASDM does not start

fgarciaq — Sat, 13 Oct 2018 21:18:44 GMT

best solution so far

Re: ASDM does not start

ikafridi181 — Thu, 30 Jan 2020 22:24:06 GMT

Thanks very much. It worked like a charm. Cisco ASDM 7.8 (1) 150 with Java 8 update 241

Re: ASDM does not start

pri5605527206 — Wed, 13 May 2020 20:40:14 GMT

I was facing the same issue. Found out the Windows 10 changed the shortcut properties.

If this persists on the Windows machine please follow the below steps, It works for me.

Choose Start > Cisco ASDM-IDM Launcher, and right-click the Cisco ASDM-IDM Launcher application.
Choose More > Open file location.
Windows opens the directory with the shortcut icon.
Right-click the shortcut icon, and choose Properties.
Change the Target to:
C:\Windows\System32\wscript.exe invisible.vbs run.bat
Click OK

Supporting JAVA version 8.

Thanks!

Re: ASDM does not start

Justin3102 — Mon, 28 Sep 2020 18:04:01 GMT

Thank you for this. This was my issue.

Re: ASDM does not start

Garry Cross — Thu, 13 Jan 2022 14:14:48 GMT

I tried uninstall/install and modified the shortcut as described above. Launching ASDM and followed by username/pw and OK, ASDM connects to the firewall, goes through loading cached software, and then hangs with busy icon forever.

Any advice on how to get this working?

Thanks.

Re: ASDM does not start

hernhj — Sun, 07 Apr 2024 19:25:08 GMT

Your solution is spot on and solved the problem for me as well. Thank you for your contribution.

Re: ASDM does not start

bbb bbb — Fri, 17 Jan 2025 09:25:01 GMT

Dear Everyone,

Thank you for this post as I had similar scenario, just want to share that I tried downloading java 8 as per suggestion by fellow contributors here.
See links below for reference.

https://www.java.com/en/download/help/win10_faq.html

https://www.java.com/download/ie_manual.jsp

I downloaded Version 8 Update 431, and it worked on my side.

Thank you and Best regards,

Re: ASDM does not start

Samcorp011 — Tue, 20 May 2025 23:36:05 GMT

It worked for me

Re: ASDM does not start

dan23 — Thu, 13 Nov 2025 20:30:45 GMT

Thanks, that's the only solution that works for me after trying what everyone else in this thread is saying...I'm on windows 11, with ASDM-7204