topic Re: I enter a URL a the whitelist and I cannot access the page in Network Security

I enter a URL a the whitelist and I cannot access the page

santyperezg — Wed, 07 Oct 2020 21:15:28 GMT

Please your help, I enter a URL a the whitelist and I cannot access the page.

The page is:

"https://bibliomedic.com/"

"http://apps.bibliomedic.elogim.com/auth-meta/login.php?url=http://apps.bibliomedic.elogim.com/"

I put in Objects -> Objects Managament -> URL -> Group URL (whitelist)

*apps.bibliomedic.elogim.com

and in politicies I allow that white list

Thank you for the help that you may be able to provide.

Re: I enter a URL a the whitelist and I cannot access the page

balaji.bandi — Thu, 08 Oct 2020 11:30:56 GMT

i see thereire is 2 domain in that URL

1. bibliomedic.com

2. elogim.com

For testing do both with *.elogim.com and *. bibliomedic.com test it.

Re: I enter a URL a the whitelist and I cannot access the page

santyperezg — Thu, 08 Oct 2020 17:29:00 GMT

I put the two suggestions but can not access the page.
Maybe some other suggestion.

Thank you

Re: I enter a URL a the whitelist and I cannot access the page

santyperezg — Tue, 27 Oct 2020 12:39:22 GMT

I put the two suggestions but can not access the page.
Maybe some other suggestion.

Thank you

Re: I enter a URL a the whitelist and I cannot access the page

Aref Alsouqi — Wed, 28 Oct 2020 11:12:44 GMT

I don't think the wildcards are supported on FMC URLs filtering. Remove the wildcard and try again, it should work.

Re: I enter a URL a the whitelist and I cannot access the page

santyperezg — Mon, 09 Nov 2020 12:28:07 GMT

Dear:

I remove the wildcards (.bibliomedic.com - .elogim.com) but I can't access the page.

Any other suggestions?

Thanks in advance for the help you can give me

Re: I enter a URL a the whitelist and I cannot access the page

Marius Gunnerud — Mon, 09 Nov 2020 14:50:57 GMT

If you go to Access Control Policy > Access Control > Security Intelligence. Do you see the URLs populated under "Whitelist"? If not search for the URLs in the left pane and then select them, and click Add to Whitelist. Save and deploy. Then test

Re: I enter a URL a the whitelist and I cannot access the page

Aref Alsouqi — Mon, 09 Nov 2020 22:52:57 GMT

Can you please try to remove the leading . and try again?

Re: I enter a URL a the whitelist and I cannot access the page

Brad_Shawh — Thu, 12 Nov 2020 12:32:22 GMT

You need to first add URL's domain name to whitelisting, so, if you want to access www.access.com, you need to add access.com to the object group, off course, I assume you are already allowing this object group in your access policy.

Also, many a times URLs do not work even after adding to appropriate groups because they internally redirect to other URLs, meaning, if you whitelist www.access.com, when you launch the page it will try to open www.sucess.com, so there are two ways to figure this out

1) Allow this "access.com" as 'Application' instead of URL, it will take care of all subsequent requests.

2) Filter connection events by IP, it will show everything that is being blocked, you can work your way to add all the URLs.