topic Re: Anyconnect issues in Network Security

Anyconnect issues

MedTiti92 — Wed, 09 Dec 2020 12:44:41 GMT

i use anyconnect cisco for firepower 2100 and somtimes users can't access the anyconnect and displays this error :

Please help

Re: Anyconnect issues

balaji.bandi — Wed, 09 Dec 2020 14:58:09 GMT

First check from end device are you able to reach FTD 2100 Public side IP first

you can do https://ipof 2100 see if that works ?

if that works, check the Logs in Firepower 2100 what is the Log shows ?

Re: Anyconnect issues

MedTiti92 — Wed, 09 Dec 2020 16:29:33 GMT

Hi Balaji

I can ping and access the public IP.

where the logs in firepower are stored ? i would like read those logs.

Thanks !

Re: Anyconnect issues

balaji.bandi — Wed, 09 Dec 2020 19:10:20 GMT

event logs, if you enabled. how are you managing FTD, FMC or FDM ?

here is good video :

https://www.youtube.com/watch?v=tkoRGgDJo3c

Re: Anyconnect issues

MedTiti92 — Thu, 10 Dec 2020 06:31:38 GMT

I use FMC

Re: Anyconnect issues

Marvin Rhoads — Thu, 10 Dec 2020 07:40:06 GMT

For the logs, look in FMC under Devices > Troubleshooting.

Ensure that you have enabled VPN Logging to FMC. You set that under Devices > Platform Settings > Syslog.

If desired, you can increase to a more verbose logging level from there.

Re: Anyconnect issues

MedTiti92 — Thu, 10 Dec 2020 10:40:22 GMT

thank you both !

@Marvin Rhoads did you even see this issues before happening to the users trying to log anyconnect :

Re: Anyconnect issues

balaji.bandi — Thu, 10 Dec 2020 15:00:13 GMT

You should see the Logs in FMC if you enabled, but if the request not reaching FTD, then it wont be, something to do with Local internet connection or check any connect client logs.