topic Re: how to raise RMA in Network Security

how to raise RMA

NSU067@crb.abmoller.ner — Thu, 11 Nov 2021 10:20:38 GMT

I need help to raise an RMA on the CISCO TAC. If possible if there are any documents such as SOPs or Knowledge Base, please do share them to me for any future reference as to how i can raise an RMA.

Re: how to raise RMA

Leo Laohoo — Thu, 11 Nov 2021 10:36:44 GMT

There are two ways (that I know of) to open a TAC Case:

Email TAC
Web: Go to the Cisco Support site and click Open New Case.

If the issue is a Severity 1, contact Cisco TAC by phone.

IMPORTANT:
If you or the organization you work for has never raised a TAC/RMA case before, I strongly urge you to try. Not everyone can contact Cisco TAC and raise a Case. It is highly dependent on the level of maintenance paid. Sometimes, an organization will need to raise a "case" through their vendors (not Cisco directly).

Re: how to raise RMA

balaji.bandi — Thu, 11 Nov 2021 10:32:20 GMT

You can call TAC

https://www.cisco.com/c/en/us/buy/product-returns-replacements-rma.html

Re: how to raise RMA

NSU067@crb.abmoller.ner — Thu, 11 Nov 2021 11:21:54 GMT

It was really helpful, but there are lot of options recently have changed i have been in touch with TAC engineer to go for the right options raising an RMA. Anyways i should thank you for your interest in reverting.

Re: how to raise RMA

balaji.bandi — Thu, 11 Nov 2021 12:16:26 GMT

Sure as soon as they see this are in Contract they can able to help you.