https://community.cisco.com/t5/network-security/firepower-smart-license-error/m-p/4544604#M1087025 <P>If ping from system works, then I suggest removing the FMC entry from CSSM and then re-registering it.</P> Thu, 03 Feb 2022 08:15:08 GMT Marius Gunnerud 2022-02-03T08:15:08Z https://community.cisco.com/t5/network-security/firepower-smart-license-error/m-p/4544533#M1087021 <P>Hi all, I have some problem with FPR2110 (with FTD OS).</P><P>&nbsp;</P><P>It's already registered once before, but suddenly disconnected with CSSM.</P><P>I checked it can ping with Internet and tools.cisco.com.</P><P>but when I tried to resync with CSSM on Web Ui (on FDM), it doesn't work.</P><P>&nbsp;</P><P>How can I fix this problem?</P> Thu, 03 Feb 2022 05:22:10 GMT https://community.cisco.com/t5/network-security/firepower-smart-license-error/m-p/4544533#M1087021 SeokGeunChoi73564 2022-02-03T05:22:10Z https://community.cisco.com/t5/network-security/firepower-smart-license-error/m-p/4544594#M1087023 <P>From the cli run "ping system tools.cisco.com".</P> <P>The <STRONG>system</STRONG> keyword tells it to use the management interface and DNS server associated there vs. a data interface (and possibly a different DNS server).</P> Thu, 03 Feb 2022 07:46:58 GMT https://community.cisco.com/t5/network-security/firepower-smart-license-error/m-p/4544594#M1087023 Marvin Rhoads 2022-02-03T07:46:58Z https://community.cisco.com/t5/network-security/firepower-smart-license-error/m-p/4544604#M1087025 <P>If ping from system works, then I suggest removing the FMC entry from CSSM and then re-registering it.</P> Thu, 03 Feb 2022 08:15:08 GMT https://community.cisco.com/t5/network-security/firepower-smart-license-error/m-p/4544604#M1087025 Marius Gunnerud 2022-02-03T08:15:08Z https://community.cisco.com/t5/network-security/firepower-smart-license-error/m-p/4544650#M1087028 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="FPR2110.png" style="width: 400px;"><img src="https://community.cisco.com/t5/image/serverpage/image-id/143002iA64B2E3D7C1A2DC8/image-size/medium?v=v2&amp;px=400" role="button" title="FPR2110.png" alt="FPR2110.png" /></span></P><P>I checked ping system "host", and it works.</P><P>but I still have problem...</P> Thu, 03 Feb 2022 09:08:02 GMT https://community.cisco.com/t5/network-security/firepower-smart-license-error/m-p/4544650#M1087028 SeokGeunChoi73564 2022-02-03T09:08:02Z https://community.cisco.com/t5/network-security/firepower-smart-license-error/m-p/4544660#M1087030 <P>Please check your smart licensing portal to see if there is an issue with the license.</P> <P>If all is good, then I would suggest re-registering the FDM with smart licensing.</P> Thu, 03 Feb 2022 09:16:49 GMT https://community.cisco.com/t5/network-security/firepower-smart-license-error/m-p/4544660#M1087030 Marius Gunnerud 2022-02-03T09:16:49Z https://community.cisco.com/t5/network-security/firepower-smart-license-error/m-p/4545189#M1087062 <P>Thank you for reply Marius Gunnerud.</P><P>Here is software.cisco.com license issue about the device. And it happened last September.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="FPR2110.png" style="width: 400px;"><img src="https://community.cisco.com/t5/image/serverpage/image-id/143084iCC020AE40DF23D79/image-size/medium?v=v2&amp;px=400" role="button" title="FPR2110.png" alt="FPR2110.png" /></span></P><P>SN is FPR Chassis's number.</P> Fri, 04 Feb 2022 00:13:41 GMT https://community.cisco.com/t5/network-security/firepower-smart-license-error/m-p/4545189#M1087062 SeokGeunChoi73564 2022-02-04T00:13:41Z https://community.cisco.com/t5/network-security/firepower-smart-license-error/m-p/4545380#M1087066 <P>I suggest generating a new registration token in the CSSM portal, un-register the FMC in the FMC GUI, and then re-register the FMC.</P> Fri, 04 Feb 2022 09:05:57 GMT https://community.cisco.com/t5/network-security/firepower-smart-license-error/m-p/4545380#M1087066 Marius Gunnerud 2022-02-04T09:05:57Z