topic Re: FMC stuck at System processes are starting, please wait. in Network Security

FMC stuck at System processes are starting, please wait.

kostasthedelegate — Mon, 02 Nov 2020 15:05:52 GMT

Hello,

I have a new FMC on VMware which has the required resources.

I am not able to login to the gui. It keeps showing the "System processes are starting, please wait."

I am able to access cli

I see the below:

root@vm4110:/Volume/home/admin# pmtool status | grep -i gui
mysqld (system,gui,mysql) - Running 4908
httpsd (system,gui) - Running 4913
sybase_arbiter (system,gui) - Waiting
vmsDbEngine (system,gui) - Down
ESS (system,gui) - Running 4949
DCCSM (system,gui) - Down
Tomcat (system,gui) - Down
VmsBackendServer (system,gui) - Down
mojo_server (system,gui) - Running 5114

I have checked the certificate is the default one and I changed the cipher suites, but no luck

I have also restarted the FMC several times.

What else could I see in order to solve the issue?

Regards,

Konstantinos

Re: FMC stuck at System processes are starting, please wait.

Mohammed al Baqari — Mon, 02 Nov 2020 16:14:13 GMT

Hi,

It seems that your tomcat isn't starting. From expert mode use the command
tail -f /var/log/messages. See what logs are generated and why tomcat isn't
starting.

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Re: FMC stuck at System processes are starting, please wait.

Claudio_Lodigiani — Tue, 03 Nov 2020 08:25:15 GMT

enter in expert mode

sudo su

admin password

restart the service

/etc/rc.d/init.d/console restart

wait 2 or 3 minutes

by Claudio

Re: FMC stuck at System processes are starting, please wait.

Willieh13 — Mon, 07 Feb 2022 18:46:36 GMT

mine is reporting killing DCCSM with /var/sf/bin/dccsmstop.pl but that is just an info error. I have the same down services as kostasthedelegate

Re: FMC stuck at System processes are starting, please wait.

CND-Ninja — Fri, 25 Feb 2022 02:10:31 GMT

I ran pmtool status | grep -i gui and see the following:

vmsDbEngine - Down
DCCSM - Down
Tomcat - Down
VmsBackendServer - Down

I used pmtool restartbyid for all services. No change.

/etc/rc.d/init.d/console restart has not helped. I have also rebooted the FMC.

==== UPDATE - SOLVED ====

My issue was that /dev/root was full. You can assess if this is your problem by:
entering expert mode
type sudo su - (enter password)
type df -TH

Filesystem     Size  Used Avail Use% Mounted on
/dev/root      4.0G  4.0G  0     100% /
/dev/sda1      99M   16M   79M  17% /boot
/dev/sda7      52G  8.5G   41G  18% /Volume
none           11G   20K   11G   1% /dev/shm
/dev/sdb1      418G  210M  395G   1% /var/storage

----- RESOLUTION:-----

cd /Volume/6.6.1/sf/sru && du -sh ./*
rm -r Cisco_Firepower_SRU-2019-*
rm -r Cisco_Firepower_SRU-2020-*
Remove all but the latest vrt.sh.REL.tar file. You should only have one Cisco_Firepower....-vrt.sh.REL.tar file left.

cd /mnt/remote-storage/sf-storage/<UUID>/remote-backups && du -sh ./*
rm -r ./FTD_-_Weekly_Backup....-FTD1_202101*
rm -r ./FTD_-_Weekly_Backup....-FTD1_202102*
Remove all but the latest backup.tar file

type df -TH

Filesystem    Size   Used   Avail  Use%   Mounted on
/dev/root     4.0G   1.7G   2.2G   44%   /
/dev/sda1     99M    16M    79M    17%   /boot
/dev/sda7     52G    8.5G   41G    18%   /Volume
none          11G    20K    11G    1%    /dev/shm
/dev/sdb1     418G   210M   395G   1%    /var/storage

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