topic Re: ASDM Slow to load in Network Security

ASDM Slow to load

m0h4j1r — Sat, 05 Mar 2022 15:11:35 GMT

Hi Community,

when logging into the ASA via ASDM, it is very slow to load. but other ASAs are fine. we also saw an error regarding the Firepower module.

Module sfr data channel communication is UP.

Module sfr is Up.

Module sfr, application up "ASA FirePOWER", version "6.2.2-81" Normal Operation

|||Module sfr experienced a data channel communication failure, data channel is DOWN.

|||Module sfr is initializing control communication. Please wait…

|||Module sfr experienced a control channel communication failure.

Could you please to help me!

Hardware: ASA5525

Version 9.12(4)7

ASDM Version: 7.15(1)

Thank you

Re: ASDM Slow to load

Mark Elsen — Sat, 05 Mar 2022 15:35:02 GMT

- Review these bug reports :

https://bst.cloudapps.cisco.com/bugsearch?pf=prdNm&kw=Module%20sfr%20experienced%20a%20data%20channel%20communication%20failure&bt=custV&sb=anfr

Re: ASDM Slow to load

balaji.bandi — Sat, 05 Mar 2022 16:10:20 GMT

Looks like some bug :

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCus15229?rfs=iqvred

ASDM Version: 7.15(1) - with this ASDM other ASA same version works for you ? as i remember or recall ASDM Version: 7.15(1) have some issue, so we move to 7.16 i guess some other issue not slowness

Suggest raising a TAC case.

Re: ASDM Slow to load

m0h4j1r — Mon, 07 Mar 2022 10:38:02 GMT

Hello Balaji,

Thank you for replay

Yes it works fine on 3 ASAs with same version, but only this site has the problem,

Well, I will contact TACc regarding Module sfr

Thank you

Re: ASDM Slow to load

Rob Ingram — Mon, 07 Mar 2022 10:43:18 GMT

@m0h4j1r what image version are the other ASA's running?

You are running 6.2.2 which is very old, consider upgrading, which is probably what TAC will end up suggesting.

https://www.cisco.com/c/en/us/td/docs/security/asa/upgrade/asa-upgrade/planning.html#id_59003

https://www.cisco.com/c/en/us/td/docs/security/asa/upgrade/asa-upgrade/firepower-fmc.html

Re: ASDM Slow to load

m0h4j1r — Mon, 07 Mar 2022 13:30:34 GMT

Hi Rob,

same image "asa9-12-4-7-smp-k8.bin"

Thanks for your suggestion