topic AnyConnect User Connection Issue in Network Security

AnyConnect User Connection Issue

mze — Thu, 21 Apr 2022 14:42:04 GMT

When a use connected to AnyConnect we get the following for a few seconds and then the user is disconnected, Below is the log on ASA .

Re: AnyConnect User Connection Issue

Udupi Krishna. — Wed, 30 Mar 2022 09:55:15 GMT

This is a very generic error and hard to determine by these screenshots. Has there been any recent changes or upgrades (firewall or anyconnect). Is this observed with all users or specific? do you have enough licenses on the device to allow users to connect?

I would generally start with replicating the problem and generate a DART bundle from user's PC and run anyconnect debug in parallel on the firewall. Verify these logs against the timestamp of test for more information

Re: AnyConnect User Connection Issue

mze — Wed, 30 Mar 2022 10:59:19 GMT

Its in testing phase Only one laptop is currently being tested currently , have attached the show tech output , thansk for taking time to check .

Re: AnyConnect User Connection Issue

Udupi Krishna. — Thu, 31 Mar 2022 05:14:33 GMT

Dont see issues in the configuration. I would recommend following the troubleshooting approach highlighted in my previous response.

Here's a guide on collecting DART bundle after replicating the problem - https://community.cisco.com/t5/security-documents/how-to-collect-the-dart-bundle-for-anyconnect/ta-p/3156025

Anyconnect debug - Run the following commands on the CLI, debug webvpn anyconnect 255" and debug webvpn 255.

Ensure to enable logging of the outputs to a file for review

Re: AnyConnect User Connection Issue

mze — Mon, 02 May 2022 10:36:50 GMT

thank you