topic Re: Cisco ASA 5525 problem in Network Security

Cisco ASA 5525 problem

psm9328 — Tue, 03 May 2022 08:18:44 GMT

Hello Everyone,

I want to ask a quetion.

We have a Cisco ASA 5525.
The equipment has never been turned off but,
If it look at the operating hours of the equipment(device up time) in ASDM, it turned off and on a few days ago.
we already runed Cisco CLI analyzer tool, but nothing find.
Why it have these symptoms?
We need to find if it is possible that reason.
Is there any way to know why these symptoms appear?
Please let me know if there is a good way. I beg you

Thank You ,

Re: Cisco ASA 5525 problem

balaji.bandi — Tue, 03 May 2022 08:50:21 GMT

show verion show you the updatime, if you do not have configured any syslog server, then you may not able to find the reason why it was reloaded ?

Re: Cisco ASA 5525 problem

MHM Cisco World — Tue, 03 May 2022 11:12:16 GMT

Asa Show version command

Reload reason <-

Re: Cisco ASA 5525 problem

psm9328 — Tue, 03 May 2022 23:55:12 GMT

Thank you for your answer.
Let me check.

Re: Cisco ASA 5525 problem

psm9328 — Tue, 03 May 2022 23:56:39 GMT

Thank you for your answer.

As a result of checking, there is no reload reason.
Not only this equipment, but also other ASAs didn't have it. Do we need to set it up?

Re: Cisco ASA 5525 problem

johnlloyd_13 — Wed, 04 May 2022 04:42:33 GMT

hi,

can you share a 'show crashinfo' output.

if there's no crashinfo output, i would suggest to use/transfer to more a stable power source or better use UPS.

Re: Cisco ASA 5525 problem

balaji.bandi — Wed, 04 May 2022 08:56:04 GMT

You will not see on ASA reload reason, as per i know, since there is no Logs stopred on device (you may not able to find that information)

until we look any more Logs we see in flash.

how long was the uptime before it rebooted ?

9.6.X code is quite old, may be uplift and observ.

Other note, what you see logs on the switch it connected this ASA , is the switch also rebooted ?

if you really more keen to understand the issue and have support Raise TAC Case.

Re: Cisco ASA 5525 problem

psm9328 — Mon, 09 May 2022 01:13:30 GMT

I will share it with you when I extract the 'crashinfo'.

thank you

Re: Cisco ASA 5525 problem

psm9328 — Mon, 09 May 2022 01:07:13 GMT

In effect, the equipment was not rebooted.
However, the equipment operating time was initialized in ASDM.
So I want to know why